Sr. Fintech App Support Engineer
6 days ago
Job Description
- Develop operational strategies and act as a subject matter expert on microservices and distributed systems for fintech applications
- Lead and coordinate incident response efforts, ensuring timely resolution and minimizing impact on operations
- Proactively diagnose and resolve issues using in-depth log analysis, and prevent recurring problems
- Continuously improve processes by identifying inefficiencies and applying solutions to improve service reliability
- Create and maintain comprehensive documentation of known issues, workarounds, and resolutions
- Conduct knowledge sharing sessions and workshops within the team
- Be a member of a 24x7 shifting rotation
Qualification
About you: Bachelor's degree in any Information Technology or Engineering course
- Demonstrated ability in supporting critical production services and optimizing operations through automation and process improvements
- Strong understanding of SRE principles: e.g. observability, SLOs, eliminating toil
At least 5 years experience working with the following:
- Supporting critical production services, including response to major incidents and outages
- Working in large-scale distributed systems as an SRE or DevOps engineer
- Logging and monitoring: Splunk, Prometheus, or other APM & observability tools
- Incident management: PagerDuty, ServiceNow
- Version Control: Git
PLUS POINTS: Operations experience in e-commerce, Payments systems, or financial services
- Container Orchestration: Docker, Kubernetes
- Experience with cloud platforms (e.g. AWS, Azure)
- Proficient in scripting languages (e.g. Python, Shell)
- Relevant certifications in any of the key skills
- Familiarity with SQL queries for troubleshooting
Job Type: Full-time
Pay: Php60, Php80,000.00 per month
Benefits:
- Health insurance
- Life insurance
Education:
- Bachelor's (Preferred)
Experience:
- large-scale distributed systems as an SRE or DevOps engineer: 5 years (Preferred)
- Strong understanding of SRE principles: 5 years (Preferred)
Work Location: In person
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