Media Reputation Specialist II

Come and Join a growing and dynamic Group of Digital Communication Agencies located in both great cities in the Philippines - Makati & Cebu 

Office Location: Chino Roces, Makati City Philippines

Individual contributor

• Provide on-going online listening and alerting for the client

• Manage and organize media monitoring data for accuracy

• Assist in providing in-depth reputation and reports for the client

• To monitor online news and social media conversations about the client, its competitors, and the industry

• To provide timely alerts to the client of potential reputational risks

• To manage and maintain the accuracy and organization of media monitoring data, ensuring proper categorization, tagging, and storage for efficient analysis to support reputation management initiatives.

• To deliver end-of-day listening activity reports and facilitate calls to ensure seamless shift handovers

• To assist in gathering relevant data for reputation analysis and monthly reports, ensuring accuracy and alignment with client objectives

• To assist in basic quality checks under guidance to ensure data relevance

• To regularly collaborate with the Paris Reputation Management Team.

• To ensure the accurate and up-to-date management of internal trackers by regularly updating data

• To provide the Lead with detailed insights and constructive feedback on the performance, progress, and areas for improvement of the trainee or new hire

• To coordinate with Lead and escalate issues according to a predefined process

• Bachelor's degree in Literature, Journalism, Marketing, Public Relations or a relevant field

• At least 1-2 years of experience in media monitoring, reputation management, or public relations

• Proficiency in English communication, both written and verbal

• Proven experience with media monitoring platforms (e.g., Sprinklr, Onclusive, Storyclash, etc

• Strong analytical skills with the ability to interpret diverse information from multiple sources

• Excellent report writing skills, with the ability to create clear, concise, and actionable insights

• Basic knowledge of Microsoft Office or Google Workspace (Word/Docs, Excel/Sheets, PowerPoint/Slides)   

• Basic Knowledge of AI tools and Large Language Models (LLMs) such as ChatGPT to enhance productivity and streamline tasks

• Basic knowledge of collaboration tools (e.g., JIRA, Confluence, Slack)

• Effective time management and organizational skills, with the ability to meet deadlines

• Willingness to work flexible hours, including night shifts, weekends, and holidays as needed

• Adaptable and comfortable in a fast-paced, evolving environment

• Strong interpersonal skills with the ability to collaborate effectively across teams

• Demonstrates accountability by taking responsibility for actions, decisions, and outcomes

• Capable of working independently with minimal supervision while maintaining high-quality results

• Knowledge of social listening, sentiment analysis

• Working experience with copywriting/proofreading

• Previous experience working with international clients or foreign counterparts.

• Demonstrating initiative and proactivity

• Open-minded and likes diversity

• Reliability

• Adaptability

• Accountable

• Integrity

• Results-driven

• Proactive

• Team player

• Creativity

• Require minimal supervision

Work Set-Up and Working Hours

• 2:30pm - 11:30pm PHT Monday to Friday

• Hybrid Setup

Working at Datawords Philippines, you will enjoy:

• Hybrid setup with hybrid allowance

• Competitive Salary

• Shift incentive

• Health Insurance Policy with Dental, Optical and ComPsych coverage for you and a dependent upon regularization

• Learning opportunities, access to Linkedin Learning courses

• Local and International training/business trip opportunities

• Vacation leave, Sick Leave, Offered Leave, Marriage Leave, Birthday Leave

• Virtual and Onsite Health and Wellness Programs

• Inclusive, Fun and Unique Datawords Culture where EVERYONE MATTERS

WHO WE ARE

Datawords - International Digital Marketing Powered by Multicultural Technologies.

We see technology from a multicultural point of view, which is why our agency creates and proposes cutting edge solutions and innovations that scale quickly to any market.

At Datawords, we believe every culture and every context deserves to be valued in its own unique way. That's why we work hand in hand with our clients to embrace differences, needs, and traditions.

Every day, we help brands engage with people everywhere in the world—while honoring what makes each audience unique. With 1,000 experts across 25 countries, we bring together human creativity and artificial intelligence to create, launch, and manage content that truly resonates with authenticity and emotion across more than 160 cultures.

Global leaders have placed their trust in us for many years to support their international growth and ambitions.

Datawords was born out of a vision of communication that transcends all borders to reach the broadest possible audience everywhere across the globe. At the heart of that vision is a mix of technological mastery and communications expertise that drives every aspect of our brand DNA — down to our very name.

Technology may be at the heart of what we do, but people are at the heart of who we are. They are the ones who make Datawords a singular place to work for – and with.

From every corner of the globe, our employees bring not only their local language and culture, but their individual energies, passions and motivations to the job each day. The result is a true melting pot of knowledge, skill and perspective in which solutions are never far away.

As technology advances faster and faster and the world becomes smaller every day, our team is made to change

and grow with the times. Because words and technology are only as meaningful as the people behind them.

Come and Join our Growing and Talented Team at Datawords Philippines

We believe that diversity and inclusion are essential to the success of our company. We are committed to creating an inclusive working environment where every employee, whatever their abilities, can flourish. Datawords guarantees fairness for all during the recruitment process, regardless of gender, ethnic origin, religion, sexual orientation, social status, disability or age.