Social Media Specialist
4 days ago
KEY RESPONSIBILITIES
- Monitor brand mentions
across social media platforms, forums, blogs, and review sites using ORM tools (e.g., Brandwatch, Sprout Social, Google Alerts). - Respond promptly and professionally
to customer reviews, comments, and complaints on platforms like Facebook, Twitter, Instagram, LinkedIn, and Google Reviews. - Collaborate with customer service and marketing teams
to resolve issues and align messaging. - Develop and implement ORM strategies
to enhance the brand's online reputation and reduce negative sentiment. - Generate reports
on sentiment analysis, engagement trends, and reputation metrics. - Escalate critical issues
or PR crises to senior management with recommended action plans.
SKILLS AND QUALIFICATIONS
- At least Senior/High School Graduate or 2nd year in College
- Experience in social media management
- Strong written communication skills in English
- Proficiency in ORM and social listening tools
- Crisis management skills and the ability to stay calm under pressure.
- Analytical mindset with the ability to interpret data and trends.
WORK AND LOCATION SETUP
- Onsite
- Bridgetowne, Libis QC
JOIN OUR PIONEER ACCOUNT ASAP
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