L3 Systems and Cloud Engineer

3 days ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time
SUMMARY

We are seeking an experienced Level 3 Systems & Cloud Engineer to join our MSP engineering team. This role is responsible for the design, implementation, escalation support, and optimization of complex on-premises, cloud, and hybrid environments across a diverse client base. You will act as a technical authority, mentor junior engineers, and play a key role in continuous service improvement and project delivery.

JOB RESPONSIBILITIES

Technical Leadership & Escalations

  • Serve as Level 3 escalation for complex infrastructure, cloud, and security incidents.
  • Perform root cause analysis and implement permanent fixes.
  • Provide technical guidance and mentoring to Level 1 & 2 engineers.
  • Create and maintain technical documentation, SOPs, and KB articles.

Cloud & Infrastructure Engineering

  • Design, deploy, and manage Microsoft Azure and Microsoft 365 environments.
  • Architect and support hybrid infrastructures (on-prem + cloud).
  • Manage virtualization platforms (VMware / Hyper-V).
  • Design and maintain identity solutions (Azure AD, Entra ID, AD DS).
  • Implement backup, disaster recovery, and business continuity solutions.

MSP Client Delivery

  • Work across multiple client environments with varying technologies and compliance requirements.
  • Participate in client onboarding, infrastructure audits, and technology roadmaps.
  • Act as a senior technical resource in client meetings and projects.
  • Ensure SLAs, security standards, and best practices are met.

Security & Compliance

  • Implement and manage security solutions including MFA, Conditional Access, EDR/MDR, firewalls, and email security.
  • Support compliance frameworks (ISO 27001, SOC 2, NIST, Essential Eight, etc.).
  • Conduct security assessments and remediation planning.

Automation & Optimization

  • Automate repetitive tasks using PowerShell, Azure Automation, or RMM tools.
  • Optimize performance, cost, and reliability of cloud and on-prem systems.
  • Evaluate and recommend new technologies and tools for MSP service improvement.

Core Technologies

  • Windows Server (2016–2022)
  • Active Directory, Group Policy, DNS, DHCP
  • Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
  • Azure IaaS & PaaS (VMs, Storage, Networking, Azure AD)
  • Virtualization (VMware ESXi / Hyper-V)
  • Networking fundamentals (VLANs, VPNs, firewalls)

MSP Tooling

  • RMM platforms (e.g., LogicMonitor, NinjaOne, Datto, ConnectWise)
  • PSA systems (ConnectWise Manage, Autotask)
  • Backup solutions (Veeam, Datto, Azure Backup)
  • EDR/MDR platforms (Defender, SentinelOne, CrowdStrike)

Scripting & Automation

  • PowerShell
QUALIFICATIONS
  • 5+ years in a Systems Engineer or Infrastructure Engineer role
  • 3+ years in an MSP environment
  • Proven experience supporting multi-tenant client environments
  • Strong troubleshooting and problem-solving skills
JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.

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