Cloud Support Engineer

20 hours ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time
SUMMARY

We are seeking a highly skilled Cloud Support Engineer with strong hands-on experience in AWS and Azure production environments. This role focuses on supporting customer workloads, provisioning cloud infrastructure, resolving incidents, and ensuring optimal performance of mission-critical systems. The ideal candidate brings a strong background in cloud operations and excels in direct client support scenarios.

JOB RESPONSIBILITIES
  • Design, deploy, and manage cloud infrastructure using AWS best practices.
  • Monitor, troubleshoot, and optimize performance in production environments.
  • Ensure system security, data protection, and compliance with organizational and regulatory standards.
  • Support high availability and disaster recovery planning and implementation.
  • Collaborate with developers and other engineers to support application deployment and scalability.
  • Respond to production incidents and participate in root cause analysis and remediation.
  • Provision, configure, and manage cloud resources including EC2/VMs, storage, security groups, load balancers, VPC networking, IAM policies.
  • Support hybrid environments and assist customers with migrations between on-prem and cloud.
  • Monitor infrastructure performance and availability using CloudWatch, Azure Monitor, and other alerting tools.
  • Respond to support tickets for outages, degraded performance, networking issues, and account configuration requests.
  • Implement cloud security controls, patching oversight, backup and recovery operations.
  • Troubleshoot connectivity, DNS, VPN, firewall/security rule issues across AWS and Azure.
  • Assist with tagging, reporting, and resource governance to ensure compliance and cost optimization.
  • Participate in on-call rotations and incident root-cause reviews.
  • Partner with internal teams and the customer on improving operational reliability.
QUALIFICATIONS
  • AWS Certification required (SysOps Administrator preferred; Solutions Architect or similar acceptable).
  • 5+ years in AWS cloud operations or support engineering roles (Azure experience strongly preferred as secondary skill).

Strong understanding of:

  • VPC networking, transit gateways, routing, subnets, security groups, NACLs
  • EC2 sizing, EBS, snapshots, load balancers, Availability Zones, IAM
  • Hands-on experience supporting production systems and responding to incidents.
  • Experience with ticketing workflows and service delivery (ITIL familiarity is a plus).
  • Scripting for automation (PowerShell, Bash, or Python) — light usage; not a developer role.
  • Familiarity with Azure equivalent services (VMs, VNets, NSGs, AAD, monitoring, Storage Accounts).
JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.

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