general sales manager- jetour
2 weeks ago
Role Summary
The General Sales Manager (GSM) will lead the sales function of the dealership, driving vehicle sales performance, managing the sales team, planning and executing sales strategies, and ensuring high customer satisfaction.
Key Responsibilities
- Develop and implement sales strategies to achieve monthly, quarterly and annual targets for vehicle units, revenue, and gross margin.
- Lead, coach and motivate the sales team (sales executives, sales ambassadors, intake staff) to meet performance goals.
- Monitor pipeline and lead generation: ensure follow-up of prospects, conversion rates, and closing ratios.
- Develop and manage dealership promotions, local events, campaigns and special offers in coordination with marketing.
- Track and analyze key performance indicators (KPIs) such as units sold, average transaction value, gross profit per unit, customer satisfaction scores.
- Work closely with F&I and credit/loan partners to ensure smooth processing and maximise profitability per deal.
- Ensure compliance with brand standards (in this case the JETOUR brand), company policies, legal/regulatory requirements and internal controls.
- Manage forecasting, budgeting and inventory planning for the sales department.
- Liaise with after-sales/service department to manage trade-ins, exchange programmes, and ensure high customer retention and repeat sales.
- Foster a culture of excellent customer service, professionalism, ethics and teamwork.
- Provide regular sales reports and insights to senior management, including obstacles and opportunities.
- Identify training needs and work with HR/training to upskill the sales team.
- Maintain strong local market knowledge (Bulacan / Central Luzon) — competitor activity, pricing trends, customer behaviour, and demographic shifts.
- Represent the dealership at events, with local business organisations and with key stakeholders (banks, financing companies, manufacturers' reps).
Qualifications / Experience
- Bachelor's degree in Business, Marketing, Sales or a related field.
- Proven track record of meeting or exceeding sales targets.
- Strong leadership and team-management skills — able to motivate, coach and develop sales personnel.
- Excellent communication, negotiation and interpersonal skills.
- Analytical mindset: able to interpret sales data, KPIs and make strategic decisions.
- Good understanding of vehicle financing, insurance, automotive aftermarket and dealership operations.
- High level of integrity, customer service orientation and professionalism.
- Willingness to work flexible hours (including weekends) as many sales operations run extended hours.
- Familiarity with the local market (Bulacan / Central Luzon) would be an advantage.
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