Business Systems Analyst

1 week ago

Taytay, Calabarzon, Philippines Quantrics Enterprises Inc. Full time ₱900,000 - ₱1,200,000 per year

ROLE OVERVIEW

The Business Systems Analyst will be responsible for gathering business requirements, troubleshooting issues, and ensuring the smooth operations of Dispatch and Work Order Management systems. This role involves working closely with stakeholders and vendors to resolve defects, support new initiatives, and contribute to process improvements and team documentation.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Elicit business requirements for project initiatives from various stakeholder teams using Agile methodology (write features and stories)
  • Troubleshot reported issues in the Dispatch and Work Order Management streams
  • Prioritize investigations with vendor teams
  • Effectively identify all areas of impact to Dispatch and Work Order Management systems for new initiatives
  • Partner with vendors/Business to prime and resolve defects and ensure alignment
  • Implement/co-ordinate mitigations where required
  • Contribute to the team's repository of "How to" documents

COMPETENCIES

  • Minimum of 3 years of experience in system integration with a solid understanding of basic coding practices, database technologies (SQL), and data modeling concepts (JSON, XML, ERD, workflow/dataflow diagrams).
  • Strong familiarity with various software development lifecycles (Agile, Waterfall, etc.).
  • Initiative to solve problems/find answers with minimal supervision/direction
  • At least 3 years of experience in analyzing business needs and proposing, designing, and implementing effective system solutions.
  • Strong facilitation and communication skills, with the ability to lead discussions across diverse stakeholder groups and tailor messaging for both technical and business audiences.
  • Hands-on experience translating business requirements into system requirements and ensuring alignment with project objectives.
  • Minimum of 3 years of experience in debugging, triaging software defects, and testing system requirements using both manual methods and tools such as Postman or SoapUI.
  • Knowledge of Service Now Platform, specifically the Field Services module (FSM)

Nice to have:

  • Knowledge of any of the following Bell IT Systems will be an asset:  ODM, TMForum
  • Knowledge of Bell's Residential/Business services/products an asset
  • Familiar with Confluence; JIRA
  • Software development experience in any modern language (JAVA, C#, C++)

Educational Qualification/s

  • Bachelor's degree in computer science, Information Technology, or related field.

Work Conditions

  • Work From Home Set-up
  • Schedule is from 7 PM-4 AM MNL / 7 AM to 4 PM EST
  • When Daylight Saving Time (DST) starts, the schedule will follow: 6:00 PM – 3:00 AM MNL / 6:00 AM – 3:00 PM EST

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