Business Systems Analyst

4 days ago

Taytay, Calabarzon, Philippines Quantrics Enterprises Inc. Full time ₱900,000 - ₱1,200,000 per year

ROLE OVERVIEW

The Business Systems Analyst will be responsible for gathering business requirements, troubleshooting issues, and ensuring the smooth operations of Dispatch and Work Order Management systems. This role involves working closely with stakeholders and vendors to resolve defects, support new initiatives, and contribute to process improvements and team documentation.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Elicit business requirements for project initiatives from various stakeholder teams using Agile methodology (write features and stories)
  • Troubleshot reported issues in the Dispatch and Work Order Management streams
  • Prioritize investigations with vendor teams
  • Effectively identify all areas of impact to Dispatch and Work Order Management systems for new initiatives
  • Partner with vendors/Business to prime and resolve defects and ensure alignment
  • Implement/co-ordinate mitigations where required
  • Contribute to the team's repository of "How to" documents

COMPETENCIES

  • Minimum of 3 years of experience in system integration with a solid understanding of basic coding practices, database technologies (SQL), and data modeling concepts (JSON, XML, ERD, workflow/dataflow diagrams).
  • Strong familiarity with various software development lifecycles (Agile, Waterfall, etc.).
  • Initiative to solve problems/find answers with minimal supervision/direction
  • At least 3 years of experience in analyzing business needs and proposing, designing, and implementing effective system solutions.
  • Strong facilitation and communication skills, with the ability to lead discussions across diverse stakeholder groups and tailor messaging for both technical and business audiences.
  • Hands-on experience translating business requirements into system requirements and ensuring alignment with project objectives.
  • Minimum of 3 years of experience in debugging, triaging software defects, and testing system requirements using both manual methods and tools such as Postman or SoapUI.
  • Knowledge of Service Now Platform, specifically the Field Services module (FSM)

Nice to have:

  • Knowledge of any of the following Bell IT Systems will be an asset:  ODM, TMForum
  • Knowledge of Bell's Residential/Business services/products an asset
  • Familiar with Confluence; JIRA
  • Software development experience in any modern language (JAVA, C#, C++)

Educational Qualification/s

  • Bachelor's degree in computer science, Information Technology, or related field.

Work Conditions

  • Work From Home Set-up
  • Schedule is from 7 PM-4 AM MNL / 7 AM to 4 PM EST
  • When Daylight Saving Time (DST) starts, the schedule will follow: 6:00 PM – 3:00 AM MNL / 6:00 AM – 3:00 PM EST

  • Accounting Analyst

    6 days ago

    Taytay, Calabarzon, Philippines Quantrics Enterprises Inc. Full time ₱900,000 - ₱1,200,000 per year

    An Accounting Analyst performs administrative and analytical accounting tasks, such as processing transactions, reconciling accounts, preparing financial reports, and ensuring data integrity and compliance with financial policies. Key responsibilities include coding vendor invoices, validating documents, managing ledger accounts, and supporting external...

  • Senior Accounting Analyst

    1 week ago

    Taytay, Calabarzon, Philippines Quantrics Enterprises Inc. Full time ₱900,000 - ₱1,200,000 per year

    Reporting to the Senior Manager Financial Reporting, the Senior Accounting Analyst helps ensure the accuracy, integrity, and timeliness of Intercompany Transactions, Accounts Receivable and Revenue Recognition in compliance with company policies and procedures. The applicant will be involved in month-end close processes to prepare monthly reporting, journal...

  • Senior Systems Administrator

    1 week ago

    Taytay, Calabarzon, Philippines Quantrics Enterprises Inc. Full time ₱600,000 - ₱1,200,000 per year

    ROLE OVERVIEWBe responsible for managing and optimizing Windows Server and Red Hat Enterprise Linux environments, ensuring system security, stability, and performance through proactive monitoring, maintenance, and automation. This role collaborates closely with cross-functional IT teams, supports incident response and disaster recovery efforts, and drives...

  • Facilities Engineer

    2 weeks ago

    Taytay, Calabarzon, Philippines Metro Ortigas Extension Building (MORE) Business Center Full time ₱900,000 - ₱1,200,000 per year

    Job Description:Oversee daily building operations and facility systemsReview and monitor plans, materials, and schedules for Mechanical, Electrical, Plumbing, and Fire Protection (MEPF) systemsAttend authority inspections, testing, and commissioning of MEPF servicesCoordinate with government offices for permits and compliance requirementsEnsure professional...

  • Senior Leasing Manager

    2 weeks ago

    Taytay, Calabarzon, Philippines SM Supermalls Full time ₱900,000 - ₱1,200,000 per year

    To design and ensure proper implementation of the necessary systems, strategies, action-plans and controls required for over-all leasing operations in order to develop loyal business partners for long term business plans, achieve customer satisfaction, and increase revenue generation guided by the organization protocols and regulatory requirements of the...

  • IT Head

    1 week ago

    Taytay, Calabarzon, Philippines HMD Hermada HR Solutions Corporation Full time ₱1,500,000 - ₱3,000,000 per year

    IT HEADLocation: Taytay CityIndustry: Beauty and Cosmetics BrandEmployment Type: Full-TimeAbout the RoleWe are looking for a IT HEAD to join our client's team in Taytay City. This role is ideal for someone who will lead the organization's technology strategy, infrastructure, systems, and digital transformation initiatives. This role oversees IT operations,...

  • Jr Procurement Officer

    16 hours ago

    Taytay, Calabarzon, Philippines Megawide Construction Corporation Full time ₱600,000 - ₱800,000 per year

    Precast and Construction Solutions by MegawideWith Megawide's commitment to Engineering a First-World Philippines, Precast and Construction Solutions by Megawide (PCS) is a One-Stop First-World Construction Solutions that was made to cater to more projects and external clients. These businesses focus on providing a wide array of residential, commercial, and...

  • IT Cloud Solutions

    2 weeks ago

    Taytay, Calabarzon, Philippines Quantrics Enterprises Inc. Full time $100,000 - $150,000 per year

    Manager, Cloud Solutions and ApplicationLeads the strategic planning, implementation, and management of Quantrics' cloud infrastructure and enterprise applications to ensure optimal performance, cost-efficiency, and alignment with business goals. Oversees cross-functional collaboration, governance, and team development to deliver scalable cloud solutions and...

  • Manager, Cloud Solutions and Application

    2 weeks ago

    Taytay, Calabarzon, Philippines Quantrics Enterprises Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Leads the strategic planning, implementation, and management of Quantrics' cloud infrastructure and enterprise applications to ensure optimal performance, cost-efficiency, and alignment with business goals. Oversees cross-functional collaboration, governance, and team development to deliver scalable cloud solutions and drive key IT initiatives across the...

  • Database Administrator, Senior

    1 week ago

    Taytay, Calabarzon, Philippines Quantrics Enterprises Inc. Full time ₱900,000 - ₱1,200,000 per year

    ROLE OVERVIEWEnsure the reliability, security, and performance of database systems in 24/7 environments, optimizing for scalability and high availability. This role designs cloud database architectures, enforces compliance, drives performance tuning, and collaborates with stakeholders to align database strategies with business needs.SPECIFIC DUTIES AND...