Customer Success Manager

7 days ago

Mandaluyong City, National Capital Region, Philippines Asticom Full time $40,000 - $80,000 per year

Job DescriptionClient Onboarding and Transition Management:Lead clients through the onboarding process, ensuring a seamless integration of our managed services and software solutions. Facilitate a smooth transition from the acquisition phase to the delivery phase, ensuring client expectations are met and exceeded. Cultivate strong relationships with clients, acting as their main point of contact and ensuring their ongoing satisfaction.

Conduct regular check-ins to assess client needs, address concerns, and identify areas for improvement. Software Adoption:Collaborate with clients to understand their business objectives and align our software solutions to meet those goals. Drive software adoption and usage, showcasing the value of our solutions in addressing client challenges.

Upsell Opportunities:Identify opportunities for upselling based on a deep understanding of client requirements and industry trends. Work closely with the sales team to present upsell proposals and expand the scope of our managed services and software offerings. Foster client advocates who can provide testimonials, case studies, and references.

Encourage and facilitate client participation in industry events, webinars, and user groups. Monitor and measure client satisfaction through surveys, feedback, and ongoing interactions. Develop and implement strategies to enhance client satisfaction and address any concerns promptly.

Proactively monitor client health metrics and take corrective actions to prevent potential issues and ensure long-term partnerships. Utilize client feedback to contribute to continuous improvement of our software solutions. Ensure timely contract renewals and navigate potential challenges.

Implement retention strategies to minimize churn and maximize client retention. Performs other duties as necessary. RequirementsRefer to the detailed job description for specific qualifications.

Key skills include Customer Relationship Management, Problem Solving, Communication Skills, Product Knowledge, Data Analysis, Project Management, Customer Advocacy, Time Management, and Cross-Functional Collaboration. Working LocationIf the position requires working overseas, please be vigilant against fraud. Report any suspicious actions such as withholding IDs or requiring guarantees during your job search immediately.

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