Team Lead for Healthcare Billing
3 days ago
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Account Specific Roles and Responsibilities:
Team Lead
- Oversees daily operations for all agents delivering high-quality and valued services
- Conduct training and coaching, including insights and action plans to improve
- Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
- Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
- Perform other supervisory tasks as required
Medicaid Billing
- Review unpaid Medicaid claims in the EMR system
- Edit and update claims to meet requirements for resubmission
- Follow a standardized process for each claim
- Ensure claims are accurately modified for successful rebilling
- Maintain accurate documentation of work completed
- Meet daily productivity targets and quality standards
Requirements
- At least 1 year BPO experience in a Healthcare account
- With at least 6 months of TL/Supervisory experience
- Good working knowledge with MS Tools
- Excellent verbal and written English skills
- Willing to work onsite in Makati
- Amenable working night shift
Benefits
What Can We Offer You?
- Competitive salary and benefits
- Health Insurance with free dependents
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our Commitment to You
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all-inclusive environment where everyone thrives
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