Finance and Insurance Supervisor

3 days ago

Makati City, National Capital Region, Philippines Auto Global Full time ₱900,000 - ₱1,200,000 per year
Job Title: Finance and Insurance (F&I) Supervisor
Job Summary:
The Finance and Insurance Supervisor oversees the daily operations of the F&I department, ensuring compliance with regulations while maximizing profitability. This role involves managing finance and insurance processes, supervising F&I staff, coordinating with sales teams, and ensuring an exceptional customer experience. Key Responsibilities:
  • Supervision & Leadership:
    • Lead and support the F&I team, including training, coaching, and performance evaluations.
    • Develop and implement best practices to increase departmental efficiency and profitability.
    • Ensure all finance managers adhere to company policies and legal compliance standards.
  • Finance & Insurance Operations:
    • Present financing options and aftermarket products (warranties, service contracts, GAP insurance, etc.) to customers.
    • Review and approve customer financing applications.
    • Secure financing through approved lenders and maintain lender relationships.
    • Monitor deal funding, accuracy of paperwork, and timely processing.
  • Compliance & Documentation:
    • Ensure adherence to all local, state, and federal regulations (e.g., Truth in Lending Act, Fair Credit Reporting Act).
    • Audit and maintain accurate documentation for all deals and contracts.
    • Mitigate risk by ensuring full legal compliance in all transactions.
  • Reporting & Analysis:
    • Prepare and review daily, weekly, and monthly reports on F&I performance.
    • Track KPIs (e.g., per-vehicle revenue, penetration rates, product sales) and identify areas for improvement.
    • Collaborate with senior management to set targets and develop financial strategies.
  • Customer Service:
    • Ensure a high level of customer satisfaction throughout the financing process.
    • Resolve escalated customer issues related to finance or insurance.
Qualifications:
  • Bachelor's degree in Finance, Business Administration, or related field (preferred).
  • 3 years of experience in F&I roles within automotive, insurance, or finance sectors.
  • Prior supervisory or management experience is a strong plus.
  • Strong understanding of automotive finance, insurance products, and regulatory compliance.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency with F&I software and dealership management systems (e.g., Dealertrack, CDK, Reynolds & Reynolds).
Working Conditions:
  • Full-time position; may require evenings or weekends depending on dealership hours.
  • Fast-paced, customer-facing environment.

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