Telephone Triage Nurse

Description

#1 PH Workforce Delivering to the US

MedCore Solutions, the medical division of Bizforce, is looking for a skilled and compassionate Telephone Triage Nurse (USRN) to join our growing team. The Telephone Triage Nurse will provide remote triage services for US-based patients, assessing symptoms via phone or telehealth platforms to determine the urgency of medical needs and provide appropriate care guidance. This is a full-time, work-from-home role ideal for nurses with strong clinical judgment and excellent communication skills.

Responsibilities:

1. Patient Triage & Assessment

• Conduct remote assessments via phone or telehealth, following standardized triage protocols.
• Evaluate patient symptoms to determine care needs (emergent, urgent, or non-urgent).

Clinical Support

• Provide health guidance, recommend at-home care, and refer patients to appropriate providers.
• Coordinate with US-based healthcare teams when necessary.

Emergency Response

• Identify signs of medical emergencies and instruct patients to seek immediate care.
• Escalate urgent concerns following clinical and procedural guidelines.

Documentation & Record Keeping

• Accurately log patient interactions and assessments using Electronic Health Record (EHR) systems.
• Ensure documentation is HIPAA-compliant and up to standard.

Requirements

• Must have passed the US NCLEX (license MUST be up to date)
• Possessing a valid NLC (Nurse Licensure Compact) multi-state license is preferred and a plus
• Minimum 1 year of clinical nursing experience, ideally in triage, emergency care, or telehealth
• Minimum 1 year of experience in US healthcare industry
• Excellent English communication skills (verbal and written)
• Strong clinical assessment and decision-making skills in a remote setting
• Empathetic, patient-focused, and able to perform under pressure
• Self-motivated with the ability to work independently in a home-based setup
• Knowledge of healthcare regulations such as HIPAA
• Familiarity with EHR systems

Other Details:
Employment Type: Regular, Full-Time
Work Arrangement: 100% Remote
Work Schedule: Monday to Friday, 8 hours per day (Philippine Daytime Hours); Weekend days-off
Start Date: To Be Determined

System Requirements:

• Candidates must have the following on their device (Desktop or Laptop):
• Processor: Either Intel Core i5 and up or AMD Ryzen 5 and Up
• RAM: 8GB and up
• OS: Windows 11 Pro (Windows 10 Pro is acceptable but not preferred). OS should be a legit license
• Internet Connectivity: At least 50 Mbps and should be wired
• Back-up connection and Power Supply
• Hard Disk: At least an SSD
• For Mac: Processor - Apple M1 chip
• RAM: 8GB and up

Benefits

• Permanent Work From Home
• Weekly Paychecks
• Fixed Weekends Off
• HMO Reimbursement on your 90th day
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

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Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

Why work for Bizforce?

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.

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