Self Pay Specialist

4 days ago

Clark Freeport Zone Pampanga Philippines Ventra Health Global Services Inc. Full time ₱144,000 - ₱432,000 per year

  • Drive guarantor collections

  • Provide exceptional customer service while using account resolution skills when engaged with all patients who contact Ventra by telephone or other means of communication

  • Troubleshoot billing inquiries, explain insurance benefit coverages, and articulate course of action steps and likely resolution timeframes.

  • Ensure proper system documentation to accurately and thoroughly summarize encounters with callers and action steps taken for account resolution

  • Collaborate with other internal departments to research insurance denials, billing obstacles, missing payments, payment refunds, or attorney requests.

  • Perform special projects and other duties as assigned.

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