
Web Administrator
2 hours ago
Key Responsibilities
Site Management & Optimization
Own the daily operations and performance of our Shopify Plus stores
- Proactively identify opportunities to improve site functionality, navigation, and user experience
- Monitor and optimize internal search functionality to better align with customer behavior and marketing priorities
- Ensure site content adheres to brand guidelines and provides a consistent visual experience
- Content & Merchandising Updates – Manage homepage banners, seasonal content updates, and ensure timely publishing of product and collection pages in coordination with merchandising and marketing teams.
- QA & Site Launch Readiness – Conduct regular site audits and pre-launch quality assurance checks for mobile responsiveness, broken links, app performance, and content accuracy.
Workflow Documentation – Maintain clear documentation of site changes, app configurations, and workflows using project management tools
Analytics & Tracking
Manage and maintain Google Tag Manager and Google Analytics 4 implementations
- Ensure accurate tracking of eCommerce events, conversions, and marketing campaigns
- Identify and troubleshoot data inconsistencies or drops in performance
Vendor & App Liaison
Serve as a point of contact for external partners including developers, app support teams, and Shopify support
- Manage and troubleshoot third-party app integrations and recommend new tools as needed
Issue Resolution & Technical Support
Investigate and resolve issues related to order flows, checkout, product pages, and app conflicts
- Log, track, and resolve bugs and outages in a timely manner
Site Enhancements
Recommend and help implement features that improve UX, conversion rates, and site speed
- Collaborate with marketing, design, and merchandising teams to support campaign launches and seasonal promotions
Must-Have Qualifications
- 2+ years of experience managing Shopify Plus stores
- Proficiency with Google Tag Manager and Google Analytics 4
- Strong troubleshooting and problem-solving skills
- Basic understanding of UX/UI principles and responsive design
- Ability to work independently and respond quickly to issues or requests
- Professional, can-do attitude with strong organizational and communication skills
- Familiarity with maintaining design consistency and brand guidelines
Nice-to-Haves
- Background in User Experience (UX) design or Conversion Rate Optimization (CRO)
- Light development experience including Liquid, HTML, and CSS
- Experience with Shopify Scripts, custom checkouts, or B2B Shopify features
- Familiarity with TikTok Shop, Klaviyo, Lootly, Intelligems, Doofinder, Rebuy, or similar tools
- Experience working with cross-functional teams (marketing, creative, operations)
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