Spanish Bilingual Analyst

6 minutes ago

Taguig, National Capital Region, Philippines Tech Mahindra Full time

We're Hiring: Senior Associate – Quality (Spanish Bilingual)

Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team

Your Day-to-Day

  • Monitor all interactions to ensure accuracy of outputs
  • Coordinate and facilitate call calibration and training sessions with vendor Quality Assurance partners
  • Train and certify new Internal Quality Analysts (IQAs) or Vendor Quality Analysts (VQAs)
  • Publish quality trends, feedback, and improvement/enhancement reports
  • Deal tactfully and courteously with clients
  • Produce quality reports and dashboards such as TNI, Pareto, etc.
  • Drive process improvement and ensure process compliance
  • Align quality and RCA initiatives with CSAT targets (Vendor QA results)
  • Drive first call resolution and quality initiatives within the program

What We're Looking For

  • Prior BPO quality assurance experience in Spanish bilingual programs is highly preferred but not required
  • Excellent communication skills in both Spanish and English (Spanish language certification is a strong advantage)
  • Familiarity with Spanish cultural norms; experience living in a Spanish-speaking country is preferred
  • Live customer support experience for users in a Spanish-speaking country is a plus
  • Flexibility to work shifting schedules depending on business needs
  • Willingness to work full onsite in either BGC or McKinley, Taguig
  • Openness to project-based employment with yearly renewal depending on individual performance and client needs

About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

Job Type: Full-time

Pay: Php80, Php85,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How much is your expected salary?
  • How soon can you start?
  • Please rate your overall Spanish language proficiency with 1-10 scale (1 is lowest & 10 is highest).

Experience:

  • Spanish Bilingual Analyst: 1 year (Preferred)
  • BPO: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: In person

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