Chief Operating Officer

2 days ago

Mandaluyong City, National Capital Region, Philippines Lay Bare Waxing Philippines Inc. Full time ₱1,200,000 - ₱3,600,000 per year

Lay Bare Waxing Philippines Inc.
is the Philippines' first-ever unwanted hair removal specialist. We are a chain with over 150 locations nationwide and continue to look to grow our 5 existing brands making the experience more comfortable and affordable for our clients. Our team is young, dynamic, and constantly innovating to ensure the maximum value for our stakeholders and prioritizes customer experience above all else.

Role Description

The
Chief Operating Officer
will lead the overall operations of Lay Bare Waxing Philippines,

overseeing both company-owned and franchised branches across multiple brands. This role is

critical in driving operational performance, strategic growth, brand execution, and cross-brand

alignment—all while fostering innovation, excellence, and customer-centricity.

Duties and Responsibilities

  • Operational Leadership
    : Oversees daily multi-brand operations, ensures alignment with brand standards, and tracks performance through operational scorecards and KPIs.
  • Strategic Growth
    : Develops long-term business plans, collaborates on a 3-year roadmap, and drives decisions on brand scaling, repositioning, or sunsetting.
  • Franchising & Multi-Brand Management
    : Enhances franchise systems, nurtures strategic partnerships, and ensures cohesive yet distinct brand operations.
  • Change Management & Innovation
    : Leads digital transformation initiatives, promotes process improvements, and fosters a culture of innovation.
  • Culture & People Leadership
    : Embodies company values, guides teams through change, and mentors emerging leaders within the organization.

Qualifications

  • Minimum 10 years of progressive experience in operations, preferably in retail, franchising, or
  • multi-brand environments.
  • At least 5 years in a senior leadership role
  • Proven track record in managing multi-site operations and leading organizational
  • transformation.
  • Experience with franchising models or multi-entity business structures.
  • Strong working knowledge of performance management frameworks (e.g., Balanced Scorecard).
  • Must demonstrate a passion for beauty and wellness and embody Lay Bare's core values of innovation, customer-centricity, and excellence

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