WE'RE HIRING

2 weeks ago

Manila, National Capital Region, Philippines ResultsCX Full time $104,000 - $130,878 per year

The WFM Resource Planning Analyst provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. The WFM Resource Planning Analyst will support processes to maximize work flow while minimizing causes of client and customer dissatisfaction.

We are looking for someone who has:

  • 1 year Capacity Planner experience in a BPO setting
  • With WFM tools such as NICE IEX, Verint, Genesys, eWFM
  • With Short-Term and Long-Term Capacity Planning experience
  • Familiarity with Workforce Management Processes & Process Implementation
  • Preferably with exceptional MS Excel skills
  • With good communication skills and presentation skills
  • Can work remotely, but must be willing to work on-site if needed
  • Must be willing to work on shifting schedules

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    Manila, National Capital Region, Philippines beBeeOnboarding Full time ₱250,000 - ₱400,000

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