Trainer

2 weeks ago

Ayala Alabang, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱600,000 - ₱1,200,000 per year

JOB TITLE: Trainer

Location: Alabang

Position Type: Full time

Work Set up:Work Onsite

Schedule:Shifting

Start Date:ASAP

Salary Package: 33, other allowance will be discussed by recruiter

Responsibilities:

  • Develop and deliver comprehensive training programs for Customer Service Representatives focused on financial account handling.
  • Design training materials, including presentations, manuals, and exercises, tailored to the specific needs of the financial services sector.
  • Conduct training sessions both in-person and virtually, ensuring all participants grasp key concepts and best practices.
  • Assess trainee performance through observation and evaluation, providing constructive feedback and coaching to improve skills and knowledge.
  • Stay updated on industry regulations and trends related to financial services, integrating relevant information into training materials and sessions.
  • Collaborate with internal stakeholders, including HR, Operations, and Quality Assurance, to identify training needs and develop solutions.
  • Monitor and track the effectiveness of training programs, making adjustments as necessary to enhance outcomes and meet business goals.
  • Serve as a subject matter expert on financial account handling, providing support and guidance to CSR teams as needed.

Requirements:

  • Minimum of 2 years of experience in customer service, with a focus on financial services preferred.
  • Proven track record in designing and delivering effective training programs, preferably in a call center or financial institution.
  • Strong understanding of financial products and services, including banking, credit cards, loans, and investment products.
  • Excellent communication and presentation skills, with the ability to convey complex information in a clear and engaging manner.
  • Demonstrated coaching and mentoring abilities, with a passion for helping others succeed.
  • Detail-oriented with strong organizational skills, able to manage multiple tasks and priorities effectively.
  • Proficiency in Microsoft Office suite and learning management systems (LMS) preferred.
  • Flexible and adaptable to changing business needs, with a positive attitude and willingness to learn.

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