CSR| Work Onsite-CDO Site
7 days ago
About the role
Start your career in the BPO industry with us As a Customer Service Representative (Work Onsite) in CDO, you will serve as the primary point of contact for customers, helping them with their concerns and ensuring their experience with our company is seamless. We offer training, career growth opportunities, and a supportive work environment.
Key Responsibilities:
- Handling inbound customer calls and inquiries across multiple channels such as phone, email and chat
- Resolving customer issues and complaints in a professional and empathetic manner
- Providing product and service information to customers
- Documenting customer interactions and maintaining accurate records
- Contributing to the continuous improvement of customer service processes and procedures
- Adhering to all company policies, procedures and quality standards
- High school diploma or equivalent; college level or graduate preferred.
- Excellent communication skills (verbal and written).
- Strong problem-solving and active listening skills.
- Ability to work onsite in CDO and flexible with shifting schedules.
- Experience in customer service or call center environment is a plus but not required.
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