Be Part of Our Dynamic Team CSR Opportunities – CDO Sites

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

A Customer Service Representative (CSR) serves as the primary point of contact between the company and its clients. This role is responsible for handling customer inquiries, providing accurate information, and resolving concerns in a timely and professional manner. By ensuring a positive customer experience, the CSR contributes directly to customer satisfaction, loyalty, and overall business success.

Key Responsibilities:

  • Respond to customer inquiries via phone, chat, or email with professionalism and courtesy.
  • Provide accurate details on products, services, and company processes.
  • Resolve customer concerns by identifying issues, offering solutions, and ensuring follow-up.
  • Maintain accurate records of all customer interactions and transactions.
  • Meet or exceed performance standards in areas such as service quality, efficiency, and customer satisfaction.
  • Collaborate with peers and supervisors to improve service delivery and customer experience.

Qualifications:

  • At least a High School or Senior High School Graduate (College Level/Graduate preferred).
  • Strong English communication skills, both verbal and written.
  • Computer literacy and ability to navigate multiple systems efficiently.
  • Excellent problem-solving skills with a customer-first attitude.
  • Flexible to work on shifting schedules, weekends, and holidays.
  • Prior BPO or customer service experience is an advantage but not required.

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