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Operation Manager

6 hours ago

Makati City, National Capital Region, Philippines XENPAY, INC. Full time

Operations & Project Management

Plan, coordinate, and oversee installation, commissioning, and service operations.

Ensure projects are delivered on schedule, within scope, and within approved budgets.

Develop and implement operational procedures, workflows, and best practices.

Monitor project progress, resolve operational issues, and manage risks.

Team Leadership & Resource Management

Lead, supervise, and evaluate installation engineers, service engineers, and subcontractors.

Schedule manpower, tools, vehicles, and materials efficiently across projects.

Identify training needs and ensure continuous technical and safety training.

Enforce discipline, performance standards, and accountability within the team.

Service & Customer Management

Oversee preventive maintenance and after-sales service operations.

Ensure timely response to service calls, breakdowns, and warranty claims.

Act as an escalation point for technical or customer service issues.

Maintain strong relationships with key clients and partners.

Cost Control & Efficiency

Control operational costs including labor, logistics, tools, and consumables.

Review project costings, variations, and change orders.

Minimize rework, downtime, and warranty-related losses.

Support management in improving margins and operational efficiency.

Quality, Safety & Compliance

Ensure compliance with company quality standards, safety policies, and regulatory requirements.

Conduct site inspections and audits to ensure workmanship quality.

Enforce proper documentation, reporting, and record-keeping.

Ensure compliance with fire codes, electrical standards, and industry regulations.

Coordination & Reporting

Coordinate closely with Sales, Engineering, Procurement, and Finance teams.

Provide regular operational reports including project status, service KPIs, and resource utilization.

Support management with operational planning and forecasting.