Operation Manager
2 days ago
Operations & Project Management
· Plan, coordinate, and oversee installation, commissioning, and service operations.
· Ensure projects are delivered on schedule, within scope, and within approved budgets.
· Develop and implement operational procedures, workflows, and best practices.
· Monitor project progress, resolve operational issues, and manage risks.
Team Leadership & Resource Management
· Lead, supervise, and evaluate installation engineers, service engineers, and subcontractors.
· Schedule manpower, tools, vehicles, and materials efficiently across projects.
· Identify training needs and ensure continuous technical and safety training.
· Enforce discipline, performance standards, and accountability within the team.
Service & Customer Management
· Oversee preventive maintenance and after-sales service operations.
· Ensure timely response to service calls, breakdowns, and warranty claims.
· Act as an escalation point for technical or customer service issues.
· Maintain strong relationships with key clients and partners.
Cost Control & Efficiency
· Control operational costs including labor, logistics, tools, and consumables.
· Review project costings, variations, and change orders.
· Minimize rework, downtime, and warranty-related losses.
· Support management in improving margins and operational efficiency.
Quality, Safety & Compliance
· Ensure compliance with company quality standards, safety policies, and regulatory requirements.
· Conduct site inspections and audits to ensure workmanship quality.
· Enforce proper documentation, reporting, and record-keeping.
· Ensure compliance with fire codes, electrical standards, and industry regulations.
Coordination & Reporting
· Coordinate closely with Sales, Engineering, Procurement, and Finance teams.
· Provide regular operational reports including project status, service KPIs, and resource utilization.
· Support management with operational planning and forecasting.
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