Operation Manager

2 days ago


Makati City, National Capital Region, Philippines XENPAY Full time

Operations & Project Management

· Plan, coordinate, and oversee installation, commissioning, and service operations.

· Ensure projects are delivered on schedule, within scope, and within approved budgets.

· Develop and implement operational procedures, workflows, and best practices.

· Monitor project progress, resolve operational issues, and manage risks.

Team Leadership & Resource Management

· Lead, supervise, and evaluate installation engineers, service engineers, and subcontractors.

· Schedule manpower, tools, vehicles, and materials efficiently across projects.

· Identify training needs and ensure continuous technical and safety training.

· Enforce discipline, performance standards, and accountability within the team.

Service & Customer Management

· Oversee preventive maintenance and after-sales service operations.

· Ensure timely response to service calls, breakdowns, and warranty claims.

· Act as an escalation point for technical or customer service issues.

· Maintain strong relationships with key clients and partners.

Cost Control & Efficiency

· Control operational costs including labor, logistics, tools, and consumables.

· Review project costings, variations, and change orders.

· Minimize rework, downtime, and warranty-related losses.

· Support management in improving margins and operational efficiency.

Quality, Safety & Compliance

· Ensure compliance with company quality standards, safety policies, and regulatory requirements.

· Conduct site inspections and audits to ensure workmanship quality.

· Enforce proper documentation, reporting, and record-keeping.

· Ensure compliance with fire codes, electrical standards, and industry regulations.

Coordination & Reporting

· Coordinate closely with Sales, Engineering, Procurement, and Finance teams.

· Provide regular operational reports including project status, service KPIs, and resource utilization.

· Support management with operational planning and forecasting.



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