Digital Operations Specialist

Consistent eCommerce Performance Through Expert Digital Operations

In eCommerce, every click, update, and product detail shapes the customer experience. This role places you at the core of digital execution-where accuracy, timing, and operational discipline define online success. If you thrive in managing site updates, coordinating cross-functional workflows, and keeping digital storefronts running smoothly, you'll find a home in an environment that values precision, collaboration, and continuous improvement. Build a meaningful career while helping drive seamless online journeys for shoppers worldwide.

Job Description

Be part of our client's team as a Digital Operations Specialist, ensuring flawless execution across eCommerce operations. You will manage website updates, validate product accuracy, coordinate pricing and promotions, and support content deployment across digital platforms. Working closely with Merchandising, Digital Delivery, SEO, Marketplace, and eCommerce teams, you'll streamline digital workflows, maintain operational accuracy, and enhance the online customer experience through timely, high-quality execution.

Job Overview

Employment type: Full-time

Shift: Day Shift, 7:00 AM - 3:30 PM (7.5 hours daily, paid for 8 hours), Weekends Off

Work setup: Hybrid, once-a-week onsite in Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2+ years of experience in digital operations, eCommerce coordination, or a related online retail role
• Strong attention to detail with the ability to manage multiple priorities and meet tight deadlines
• Hands-on experience with eCommerce platforms, CMS tools, service desk systems, and workflow management software
• Intermediate Excel and data management skills for reporting, data validation, and issue tracking
• Solid understanding of product data structures, digital merchandising, pricing, and promotional execution in a retail environment
• Collaborative, proactive, and solutions-oriented, with strong communication and problem-solving skills

Your Daily Tasks

Website Operations & Coordination

• Execute daily operational tasks, including menu, filter, and categorization updates to ensure accurate site structure and smooth navigation.
• Set up and publish new brands, categories, and landing pages aligned with the Online Trade Plan and marketing calendar.
• Implement content updates for blogs, informational pages, and evergreen materials, maintaining consistent branding and SEO compliance.
• Execute the end-of-life (EOL) process for discontinued products, ensuring correct product removal, replacement, or redirection.
• Ensure all campaigns are properly configured and published according to schedule.

Pricing & Promotions

• Execute pricing and promotional activities across all eCommerce channels, ensuring accuracy, compliance, and timely delivery.
• Validate promotional mechanics, offers, and banners before and during campaign launches to prevent errors and ensure a smooth customer experience.
• Investigate and resolve pricing discrepancies, coordinating with IT and the Digital Operations Lead as needed.
• Identify opportunities to optimize pricing and promotional workflows through automation or process improvements.

Service Desk & Technical Support

• Manage incoming service desk tickets, ensuring timely triage, action, and resolution.
• Log recurring or complex technical issues and escalate them to the appropriate team (Digital Operations Lead, Digital Delivery, or IT).
• Troubleshoot issues related to pricing, product data, and content visibility.
• Contribute to knowledge base documentation to promote consistent handling of common service desk requests.

Documentation & Knowledge Management

• Maintain up-to-date standard operating procedures (SOPs) and checklists for all key operational tasks.
• Document campaign setup processes, pricing workflows, and troubleshooting procedures.
• Support onboarding and training of new coordinators or team members by sharing operational knowledge and best practices.

Operational Excellence & Automation

• Support the implementation of new tools, workflows, and automation initiatives to improve efficiency and reduce manual work.
• Participate in user acceptance testing (UAT) for system enhancements to ensure operational readiness.
• Identify and report process gaps or recurring inefficiencies to the Digital Operations Lead for improvement.
• Adopt new tools and processes that enhance accuracy, speed, and collaboration.

About the Client

Our client is a leading Australian retail giant dedicated to enhancing the online shopping experience for families and parents. They combine data-driven precision with creative merchandising to make every digital interaction meaningful. With a strong culture of innovation and teamwork, they continue to redefine e-commerce excellence across multiple digital platforms.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra