Manager Operations

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations - Pricing Data Ops.

Principal responsibilities

• The responsibility of this role would be to own and manage enterprise reference data Creation, Amendment, Calendar and Ratings data for various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business etc.). The responsibilities also include the management of Instrument Reference data which includes creation, amendments, queries, ratings and calendar data via third party vendors, as well as update internal data tasks to support both external and internal data on HSBC systems for the above-mentioned products. The team in Bangalore, Colombo and Mexico will own the tasks mentioned above and will be responsible for the creation, amendment and maintenance of products and rates. Information is sourced from external 3rd party applications and databases such as Bloomberg and Reuters and these are in turn updated in the necessary product applications. The staff will be involved in maintaining the Instrument Reference data & responsible to support the existing BAU process.
• Effectively drive and manage change to achieve team goals (e.g. process improvements/changes in procedures
• Plan & promote Band Progression to meet Business requirements and Staff expectations.
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Drive staff development through soft skill training, personal development plans and performance management reviews.
• Reward and recognize service excellence and keep high staff morale through 'Celebrating Success'.
• Strike balance among task, team and individual to inspire and influence staff for the best.
• Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence.
• Ensure teams are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
• Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and helping on referred issues.
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.

Requirements

• Proven experience of managing people and operational processes
• A positive self-starter with excellent verbal and written communication skills.
• A good understanding of group policies and procedures and the ability to effectively communicate and implement them.
• Excellent teamwork and leadership skills with a proven ability to motivate staff in an ever-changing environment.
• Experience of establishing and maintaining relationships with colleagues to achieve shared goals.
• Evidence of having taken difficult decisions in a complex operational environment including HR related issues.
• Evidence of excellent prioritizing, planning and organizing skills.
• Analytical skills, with ability to recognize areas of risk or opportunities for improvement.
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Exposure to projects and an understanding of process mapping and process re-engineering.
• Evidence in reducing cost and increasing productivity.
• Excellent communication skills – Written & Verbal
• Excellent interpersonal skills
• Attention to details & high level of accuracy
• Exposure to similar roles
• Good coordination & time management skills

You'll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC HDPP***

* The information contained in this job description is a true and accurate reflection of the job as specified.