Urgent Hiring: SD Team Lead

15 hours ago

Taguig, National Capital Region, Philippines HCL Technologies Philippines Inc Full time ₱900,000 - ₱1,200,000 per year

HCL Tech is Hiring for Service Desk Team Lead

START ASAP

Work Set-Up:

100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting Schedule

About This Role:

As a Service Desk Team Leader, you manage a team of Service Desk Analysts and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. Your also supervises the activities of all the members to ensure that they deliver excellent customer service, and provide customer guidance.

Qualifications:

  • With at least 2 years of relevant experience as Service Desk Team Leader.

  • To provide support for on call escalations and doing root cause analysis of given issue.

  • To independently resolve tickets within agreed SLA of ticket volume and time.

  • To adhere to quality standards, regulatory requirements and company policies.

  • Work on value adding activities such Knowledge Base update & management, training freshers, coaching.

Primary Duties and Responsibilities:

  • Provide hardware / software / network problem diagnosis / resolution via telephone, email, or chat for customer's end users.

  • Route problems to internal 2nd and 3rd level IT support staff.

  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

  • Administer and provide User account provisioning.

  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.

  • Provide level 1 remote desktop support and perform other activities based on SOPs.

  • Perform user account management activities.

  • Should have hands on experience windows based client operating systems like windows 7, vista, XP Knowledge on server, Network, storage and other IT Infrastructure devices

  • Knowledge of Active directory, exchange Knowledge in ITSM tools like service now, Remedy and etc.

  • In depth Knowledge on MS office suit Knowledge on Internet browsers, VPN and remote dial in users and other desktop applications like WinZip, Acrobat and etc.

  • Support knowledge on laptop, desktop, printers PDA, blackberry.

  • Escalate complex problem to appropriate support specialists.

  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)

  • Troubleshoot client software and basic network connectivity problems.

  • Identify, evaluate and prioritize customer problems and complaints.

  • May train users and operators on a limited basis and/or may write training procedures.

  • Participate in on-going training and departmental development.

  • Routine maintenance updates with other IT staff and business units.

  • Provide all required documentation including standards, configurations and diagrams.

  • Provide knowledge transfer of EUC operations.

  • Should have strong verbal / written communication.

  • Excellent interpersonal skills with the ability to influence both I.T. and the business.

What We Offer:

  • Opportunity for career growth

  • Highly competitive and flexible package salary

  • HMO Benefits since Day 1 (including up to 3 dependents)

  • Senior SAP SD Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Lennor Group Full time ₱1,200,000 - ₱2,400,000 per year

    We at the Lennor Group, are urgently looking for a Senior SAP SD Specialist for one of our clients.About Lennor GroupAs a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries...

  • URGENT HIRING: BPO Quality Assurance Team Lead/Supervisor

    14 hours ago

    Taguig, National Capital Region, Philippines vCustomer Philippines, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We're Urgently Hiring: Quality Team Lead/SupervisorWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers...

  • SAP SD Consultant

    14 hours ago

    Taguig, National Capital Region, Philippines Actionlabs IT Services Full time ₱960,000 - ₱1,440,000 per year

    OverviewWe are looking for an experienced SAP SD Functional Consultant to support full-cycle SAP S/4HANA implementation and optimization projects. The consultant will collaborate with business stakeholders and technical teams to design, configure, and enhance Sales and Distribution processes in the S/4HANA environment.Key ResponsibilitiesSolution Design &...

  • SAP SD Manager

    14 hours ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,500,000 - ₱5,000,000 per year

    Earn a Sign-On Bonus (T&Cs apply) Work Set-up: Hybrid (1-2 days onsite) in BGC, TaguigWork Schedule: Mon - Fri; 9 am - 6 pm Requirements:Bachelor's degree in science or business-related programsAt least 8 years of Functional Consultant experience in (SAP SD), SAP Sales and DistributionMust have leadership or people management experienceMust have experience...

  • URGENT HIRING: PIONEER TEAM

    16 hours ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Philippines Inc. Full time ₱400,000 - ₱800,000 per year

    Embrace the innovation with iOPEX Technologies. Join our # teamWe are hiring for awesome professionals for our # team.What You'll DoA campaign and outreach manager develops and implements strategies to promote an organization's goals,  whether it's fundraising, raising awareness, or driving user engagement.Manage campaigns, build relationships with...

  • SD WAN Network Engineer

    14 hours ago

    Taguig, National Capital Region, Philippines Expereo Philippines Corp Full time ₱1,200,000 - ₱2,400,000 per year

    We are the Intelligent Internet Platform.We connect People, Placesand Thingsanywhere, managing Internet Performancebetter than anyone else, while providing One Global Experience,giving Visibility, Controland Securitythrough expereoOne.Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet,...

  • URGENT Hotel Supervisor/ Hotel Response Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    Make your next big career move by applying as KMC Solutions' next RESPONSE TEAM LEAD (GUEST SPECIALIST)Role Summary:The Response Team Lead ensures seamless 24/7 luxury client support, managing The Pulse for Voyager members and Client Services for Explorer & non-members. Designed to complement the DUO (Client Advisor & Travel Designer), The Pulse ensures that...

  • URGENT HIRING: FINANCIAL WEALTH PLANNERS

    2 weeks ago

    Taguig, National Capital Region, Philippines FWD D11 District Full time ₱30,000 - ₱60,000 per year

    Company DescriptionWelcome to D11, a collective of exceptional Financial Wealth Planners and Managers. Our mission is to multiply our impact and extend our reach, helping individuals build worry-free and hope-filled lives. Join us on this journey to financial empowerment and a brighter future.Role DescriptionWe are urgently hiring for Financial Wealth...

  • SAP SD and MM Consultant

    15 hours ago

    Taguig, National Capital Region, Philippines Capgemini Philippines Corp. Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:We are looking for a seasoned SAP SD & MM Consultant with 5 to 7 years of experience in AMS support. The ideal candidate will have strong functional knowledge in Sales & Distribution and Materials Management modules, with hands-on experience in resolving incidents, handling service requests, and implementing minor enhancements. This role requires...

  • SAP SD/CX Consultant

    5 days ago

    Taguig, National Capital Region, Philippines HRTX Full time ₱900,000 - ₱1,200,000 per year

    As an SAP SD/CX Consultant, you will be the part of our team of experts responsible for creating a detailed blueprint, developing solutions and providing application support for any of the following SAP Sales, Customer Experience(CX) and related areas:Sales & Distribution (SD)Customer Relationship Management (CRM)Cloud4Customer (C4C)Sales, Service or...