Finance & Accounting Shared Services Manager - TP Ayala/MCK | Night Shift

10 hours ago

Makati City, National Capital Region, Philippines Teleperformance Full time ₱104,000 - ₱130,878 per year

Oversee day-to-day operations

Define work allocation process

Client Services and Management

Performance Planning

Identify KRA and KPIs across all F&A functions

Performance Execution and Reviews

Tracks performance progress vs goals

Performance Monitoring and Management

People Management & Development

Monitors Supervisor�s coaching compliance

Identified training needs from performance reviews

Reporting & Analytics

Deploy Power BI dashboard for data visualization on key performance trends

Client Escalation Management

Deploy end-to-end process on proper client escalation management

Leads Process Documentation

Leads Continuous Process Improvement Initiatives

Required Skills:

Experienced in managing F&A Shared Services operations for at least 2 years

Solid and thorough understanding of Finance and Accounting functions

Intermediate level on Data/Performance Analysis

Advanced level in both written and spoken English communication

Intermediate level on Project Management

Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities

Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.

Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.

Leads a team of F&A professionals sometimes with several hierarchical levels, with full employee lifecycle responsibility

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