Administrative and Customer Service Assistant

2 weeks ago

Paranaque City, Calabarzon, Philippines BruntWork Full time ₱20,000 - ₱40,000 per year

This is a remote position.

Job Highlights

Contract: Independent Contractor
Schedule: 40 hours per week, flexible schedule with core hours requirement (available 8 AM - 10 AM EST for customer communications)

  • Mon-Fri 8am  -5pm (includes 1hr unpaid break) to start after 1-2 weeks more flexible

Client Timezone: Eastern Time Zone


Scope

  • 40 hours per week
  • Eastern Time Zone schedule with flexibility for most tasks
  • Must be available to send customer messages starting at 8 AM EST
  • Primarily offline work with some real-time customer communication requirements
  • Supporting a golf cart dealership's sales and customer service operations
  • Text message and email communication only (no phone calls)
  • Working closely with three-person sales team

Responsibilities

  • Perform data entry tasks within the company's CRM system
  • Execute follow-up messages to leads by pressing buttons and ensuring proper communication flow
  • Filter and qualify marketing leads, removing gibberish or invalid entries
  • File warranty claims by inputting existing information into required forms
  • Register product warranties using provided customer and product information
  • Review customer messages and phone call transcripts to develop frequently asked questions
  • Support three salespeople through text message and email communication (no voice calls required)
  • Maintain organized records and ensure all customer interactions are properly documented
Requirements
  • Strong customer service experience (required)
  • Proven data entry and CRM management skills
  • Excellent attention to detail with ability to catch discrepancies quickly
  • Proactive work approach and strong time management abilities
  • Experience with administrative tasks and back-office operations
  • Ability to understand and categorize frequently asked questions
  • Strong written communication skills for text and email correspondence (mainly non-voice)
  • Previous experience working with warranty processes preferred
  • Has proven ability in sales experience
Benefits Independent Contractor Perks
  • With HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

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