
Sr. Process Improvement Manager | Up to 180K Salary
4 days ago
Job description:
- Maintain efficiency: In many cases, you will be responsible for ensuring that the processes and machines in your workplace are running efficiently. This may include conducting audits, analyzing data, and making recommendations for changes.
- Improve customer satisfaction ratings: One of the goals of process improvement is often to increase customer satisfaction ratings. You may be responsible for developing and implementing new processes that will improve the customer experience.
- Reduce waste: One of the key objectives of process improvement is to reduce or eliminate waste in a company's processes. You may be responsible for identifying areas of waste and developing strategies to reduce or eliminate it.
- Analyzing current processes: In order to identify opportunities for improvement, you will need to have a strong understanding of the current processes in place. This will involve conducting interviews, observing workers, and collecting data.
- Perform cost assessments: In many cases, process improvements are implemented in order to save the company money. As such, you may be responsible for conducting cost assessments to determine whether or not a proposed improvement will be financially beneficial.
- Designing and implementing new processes: Once you have identified areas for improvement, you will need to design and implement new processes. This can include stuff like developing process maps and writing procedure manuals.
- Training employees on new processes: After you have designed and implemented new processes, it will be important to train employees on how to use them. This may involve leading training sessions and creating training materials.
Qualifications:
- LSS Green Belt Certified
- Project Management experience
- Experience in projects/process improvement must be in a BPO setup
- Experience in creating projects to address KPIs of programs/accounts
Job Type: Full-time
Pay: Up to Php180,000.00 per month
Benefits:
- Health insurance
- Life insurance
Ability to commute/relocate:
- Ortigas: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Notice Period:
- Current and Expected Salary:
Work Location: In person
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