Senior QA Manager in Healthcare BPO 180k

2 weeks ago

Ortigas, Philippines GGAS Services Full time

Senior Healthcare Operations Manager
Location: Ortigas (Onsite)
Work Schedule: 100% Onsite, Graveyard Shift, and Shifting Schedule

Salary: 170,000 - 180,000php



Key Responsibilities:

Lead and manage healthcare operations teams to ensure service excellence and optimal operational performance.
Oversee and mentor Operations Managers, providing guidance, support, and development opportunities to enhance team performance.
Develop and implement strategies to improve operational efficiency, streamline processes, and meet organizational goals.
Ensure compliance with healthcare regulations, policies, and procedures, maintaining a high standard of patient care and data security.
Collaborate with senior leadership to drive growth within the healthcare and clinical verticals, contributing to company expansion and sustainability.
Analyze operational data to identify trends, areas for improvement, and implement solutions to improve service delivery.
Act as a point of escalation for complex operational issues, working to resolve them promptly and efficiently.
Qualifications:

Minimum of 2 years of experience as a Senior Operations Manager in a healthcare setting, managing healthcare Operations Managers.
Strong healthcare background with hands-on experience in healthcare operations management, clinical, and healthcare verticals.
Proven track record in contributing to the growth of healthcare or clinical operations within previous roles.
Ability to work 100% onsite in Cebu, with flexibility for a graveyard shift and a shifting schedule.
Exceptional leadership, analytical, and problem-solving skills.
Strong communication and interpersonal skills, with the ability to collaborate across teams and with senior leadership.

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