Service Delivery Lead

The Service Delivery Process Lead is responsible for establishing and governing service delivery processes across SupportOps. This role ensures ITIL-aligned practices, maintains the service catalog, and drives SLA compliance and reporting. Working closely with Technical Business Analysts, Data Operations, and Quality Assurance teams, the Process Lead will...

Manulife IT Delivery Center is looking for UI/UX Delivery Lead. Which we will process further during our exclusive Red Carpet event (sign up link:2025 MITDC Red Carpet).As the UX/UI Lead for the MITDC design team, you will be instrumental in executing high-quality design across digital products. You will adapt regional design strategies to local needs,...

The Applications Support Lead role for Finance is accountable for the overall availability and performance of the Finance applications in scope. The role owner is responsible for managing the application support services to ensure that service levels and customer expectations are met or exceeded. Also, the role owner shall establish and maintain...

Business Domain Focus:CardsRole SummaryTheService Delivery Lead – Cardsis responsible for theend-to-end technology delivery and service performance of SBC's card issuing portfolio, with a primary focus on theCard Management System (CMS) replacement programand all change/BAU initiatives impacting credit and debit cards.The role overseessolution...

Your potential has a place here with TTEC's award-winning employment experience. As a Sales Service Delivery Team Lead working onsite in Novaliches Quezon City, Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification...

ResponsibilitiesInitial Service Design and Implementation (Establishment Phase):Function Design & Strategy Development: Develop and implement the service delivery function, identifying gaps, establishing strategic plans, and aligning service structures with customer objectives.Stakeholder Engagement: Act as the primary liaison with internal and external...

ResponsibilitiesLeads the overall delivery management of each project within the managed portfolio, ensuring such are delivered on time, on-budget, and on-scope.Defines and finalize project scope, goals, and deliverables that support business goals in collaboration with the business unit and key stakeholdersCreates and manages the detailed timeline for...

The Service Delivery & Client Lead ensures exceptional service delivery to B2B clients while maintaining mature and strategic client relationships. This role oversees the operational execution of client commitments, monitors performance against SLAs, and ensures that teams deliver efficiently, accurately, and consistently.The ideal candidate combines strong...

Job descriptionDelivery Lead (DL) will be responsible for leading the end-to-end delivery of builds, enhancements, and bug fixes of assigned channels/products. The DL will manage cross functional development teams, align technical execution with business priorities, and ensure delivery meets security, compliance, and quality standards.Responsibilities:Own...

Job Description:Client Relationship Management: Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.   Service Level Agreement (SLA) Management: Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service...