Success Specialist

6 days ago


Remote Philippines Thumbtack Full time ₱80,000 - ₱120,000 per year
The Thumbtack Success Team

Thumbtack is the leading marketplace platform connecting customers with local professionals for all their project and service needs.

We are a rapidly growing organization looking for highly motivated individuals to join us in scaling our success team. Our culture prides itself on diversity and inclusion and our mission is to empower independent pros to grow their businesses, and that's where you come in.

About the Role

As a Success Specialist, you'll be on the front lines, helping our pros unlock their full potential and build thriving businesses on Thumbtack. It's all about being a strategic partner and champion for our pros. You'll be the ultimate guide for our pros, helping them navigate their journey to success. We're looking for someone who is not just great at building rapport but is also a consultative partner who can dive deep into a pro's business, marketing strategy, and growth goals. Your day will be packed with high-impact activities building trust and loyalty and driving revenue and departmental goals.

What you'll do
  • Partner with our pros on our platform by listening to their needs and providing the best solutions - you're the expert Pro satisfaction and longevity will be your #1 priority.
  • Maintain excellent knowledge of Thumbtack's products and services, as well as industry standards and best practices for home maintenance and repairs and other service industries.
  • Participate in at least 50 outbound calls per day with our pros to determine the best solution to help them get hired. This can include using tools such as AI to optimize their accounts.
  • Successfully build rapport with the pros and be able to anticipate their needs and long term business goals.
  • Conduct comprehensive profile reviews, guiding pros through key areas like response time, reviews, profile pictures, and quick replies to help them shine. You'll encourage them to complete product recommendations and set competitive budgets, setting them up for success.
  • Identify opportunities to cross-sell additional products or services to existing pros.
  • Actively listen to pro concerns taking on a consultative approach, have the ability to probe, and be able to provide recommendations when necessary.
  • Have the ability to set the proper expectations on lead costs, marketing and ROI with our pros so they are satisfied and can justify their marketing spend.
  • Troubleshoot and resolve pro inquiries with effective problem-solving and de-escalating skills while building a relationship with the pro.
  • Proactively follow up with pros via call, SMS and/or email.
  • Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores.
  • Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.
  • Make independent and insightful decisions while keeping the pro and company needs in mind.
  • Engage with team members through weekly development sessions, training, and support interactions that help build each other.
In order to be successful, you must bring
  • At least 1–2 years of B2B selling and or success experience, with a minimum of 6 months of outbound calling or collections exposure, preferably in the BPO or Shared Services industry
  • Customer retention, churn, onboarding and reactivation experience.
  • A proven track record meeting or exceeding quotas.
  • Proficiency in English.
  • A collaborative, consultative and problem solving mindset, with a willingness to share techniques and successes with the team.
  • Experience in pipeline management.
  • Experience in customer support and product education.
  • Marketing or advertising sales experience
  • Salesforce experience, AI experience
  • Google Suite experience
  • B2B sales experience preferably in the home service space
  • Tech-savvy


  • Remote - Philippines Palmetto Clean Technology Full time ₱250,000 - ₱500,000 per year

    Location This position will be remote based in the Philippines. Summary of Role As a Customer Success Specialist I, you will be the first point of contact for our solar customers. You'll handle inbound calls, emails, and chats, providing clear answers, basic troubleshooting, and timely updates. Your focus will be on resolving common customer issues,...


  • Philippines Atticus Solutions Full time ₱900,000 - ₱1,200,000 per year

    The Client Success Specialist is responsible for ensuring customer success by managing and optimizing client relationships post-sale. This role focuses on making sure that clients fully understand and utilize the companys services to meet their business objectives. The Client Success Specialist proactively addresses client needs, resolves complex issues, and...


  • , , Philippines Buscojobs Full time

    Overview Customer Success Specialist (Hybrid) We are looking for a Customer Success Specialist to join our team. This role supports customer engagement, order processing, and administrative accuracy, while ensuring exceptional service and value delivery. The position is open to recent graduates or early-career professionals and may involve collaboration with...


  • , , Philippines Drbalcony Full time

    Job Description: DrBalcony, an innovative and fast-growing civil engineering start-up, is looking for a proactive and enthusiastic Customer Success Specialist to ensure that our clients receive outstanding service and support throughout their engagement with us. The Customer Success Specialist will serve as the primary point of contact for clients, helping...


  • , Ilocos Sur, Philippines Buscojobs Full time

    Customer Success Specialist – Santa Rosa (Sample) Posted today Job Description The Customer Success Specialist is responsible for the overall business and executive relationship with our client. The Customer Success Specialist strives to build trusted advisor relationships with our clients and help them drive higher employee engagement and an overall...


  • , , Philippines Azeus Systems Limited Full time

    As an Azeus Convene Customer Success Specialist, you will be the dedicated Account Manager for assigned customers, overseeing their journey and serving as the initial point of escalation. You will work closely with our Sales, Marketing, and Support teams to drive customer engagement, retention, and expansion. You will ensure customers are fully utilizing...


  • , Metro Manila, Philippines Buscojobs Full time

    Admin Support/Customer Success/Escalations Specialist Location: Remote Job Type: Permanent This is a remote position. Position Overview As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus...


  • , Oriental Mindoro, Philippines Buscojobs Full time

    Admin Support/Customer Success/Escalations Specialist Permanent This is a remote position. Position Overview As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service...


  • Philippines Frontier Full time ₱250,000 - ₱500,000 per year

    About FrontierFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively...


  • , , Philippines Copeland LP Full time

    (such as apply with LinkedIn) and capture some of your activity on the careers site. It doesn’t record any personal details. For more information, please read our and .Senior Specialist, Customer Success Projects page is loaded## Senior Specialist, Customer Success Projectsremote type: Hybridlocations: Quezon City, Manila, Philippinestime type: ...