Customer Support Representative

1 week ago

Pasig, National Capital Region, Philippines Hive Health Full time ₱250,000 - ₱500,000 per year
Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all-and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet you

Responsibilities
  • Respond to member concerns and inquiries regarding plan and care availments through calls and messaging platforms
  • Assess and resolve member inquiries across a wide range of cases, ensuring a patient-centric approach
  • Work closely with relevant departments to gather stakeholder feedback and endorse tasks or next steps as needed
Qualifications
  • Bachelor's Degree preferably in a nursing or medical related field
  • Preferably with experience in customer support, account management, or related fields.
  • Proficient in English and Filipino, spoken and written
    • Excellent interpersonal and verbal communication skills for team coordination and managing patient expectations
    • Excellent written communication skills - properly document conversations and escalate relevant cases to the team
  • Creative, strategic, and proactive in problem solving and identifying opportunities
  • Willingness to work hybrid (2x Onsite)
  • Assigned 5 shifts per week from your preferred 2 shifts below:
    • Morning Shift: 5 AM to 2 PM
    • Mid/Afternoon/Evening Shifts:
      • 9 AM to 6 PM
      • 3 PM to 12 AM
    • Night Shift: 10 PM to 7 AM
Join our team as we revolutionalize healthcare in the Philippines-and beyond

Day 1 benefits for full-time employees - because we practice what we preach Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
Grow with us - mentorship, career development, and learning opportunities to help you thrive.
Global connections - gain insights and support from top minds at Harvard, Stanford, and beyond.

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