IND CSSC Order Management Representative

5 days ago

Pasig, National Capital Region, Philippines GRUNDFOS Full time ₱350,000 - ₱550,000 per year

Order Management Representative
Ortigas, Pasig City (Mid Shift)

Are you interested to work as an Order Management Representative?
What is the Job all about?
As an Order Management Representative, you will actively contribute to an efficient, productive, and supportive order management team, delivering world class customer service through various communication channels such as digital, telephone, email, live chat etc.

You will provide professional resolutions and advice on order management inquiries ranging from order entry to order status/ follow up to delivery within a timely manner based on defined processes. The team will operate directly with end customers.

This role will be based in Ortigas, Pasig City.

Your main responsibilities:

  • Provide advice and solutions on customer enquiries relating to pre orders via email, telephone, live chat, instant messaging etc
  • Create and optimize request tickets for own processing and enquiry transparency via internal operating system
  • Follow up on pre-defined customer interactions within set SLA
  • Convert official quotations to order and ensure accuracy of data input
  • Contact customers or internal stakeholders to resolve missing order data at the time of entry to ensure accuracy of executable orders
  • Support customer order follow up enquiries, relating to confirmation, delivery status advice, proof of deliveries etc
  • Create, delete, and maintain customer contact data within the operating system
  • Participate in ad hoc tasks and projects as defined by leadership or line manager

Your background:

  • Relevant Bachelor's degree in customer services or engineering
  • Good knowledge and proven experience in order management, customer service, relevant administrative experience, organizational skills & accountability with the customer
  • Good knowledge of our business structure, processes, products, and key market needs to create a successful customer centric experience
  • Proficient in MS Office Application, SAP or CRM tools
  • Good communication and networking skills together with the ability to build strong and trusting relationships with both internal and external stakeholders
  • Proficient in written and spoken English language
  • Ability to work in different shifts including possible night shift and local public holidays (remuneration adjusted accordingly)

Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

We look forward to hearing from you.

  • Industry CSSC Order Management Team Representative

    5 days ago

    Pasig, National Capital Region, Philippines Grundfos Pumps Full time ₱250,000 - ₱450,000 per year

    IND CSSC Order Management RepresentativeOrtigas, Pasig City (Mid Shift)Are you interested to work as an Order Management Representative?What is the Job all about?As an Order Management Representative, you will actively contribute to an efficient, productive, and supportive order management team, delivering world class customer service through various...

  • IND CSSC Order Management Representative

    1 week ago

    Pasig, National Capital Region, Philippines GRUNDFOS Full time ₱900,000 - ₱1,200,000 per year

    Order Management RepresentativeOrtigas, Pasig City (Mid Shift or Night Shift)Are you interested to work as an Order Management Representative?What is the Job all about?As an Order Management Representative, you will actively contribute to an efficient, productive, and supportive order management team, delivering world class customer service through various...

  • CSSC Order Management Team Supervisor

    5 days ago

    Pasig, National Capital Region, Philippines GRUNDFOS Full time $80,000 - $120,000 per year

    Industry Customer Service & Sales Center (CSSC) Order Management Team Supervisor (Mid Shift)Ortigas Center, Pasig CityAre you interested to work as a CSSC Order Management Team Supervisor? In this role, You will actively develop and lead an efficient, productive, motivated and supportive Industry CSSC Order Management Team delivering world-class customer...

  • Order Management Team Supervisor

    5 days ago

    Pasig, National Capital Region, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full time $80,000 - $120,000 per year

    Industry Customer Service & Sales Center (CSSC) Order Management Team Supervisor (Mid Shift)Ortigas Center, Pasig CityWe are looking for an Order Management Team Supervisor to join our global team. In this role, you will actively develop and lead an efficient, productive, motivated and supportive Industry CSSC Order Management Team delivering world-class...

  • CSSC Application Engineer WU

    5 days ago

    Pasig, National Capital Region, Philippines Grundfos Pumps Full time ₱900,000 - ₱1,200,000 per year

    Contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries. Provide technically advanced support by delivering world class Customer Service by applying established procedures and guidelines to provide technical quotation, information, advice, and assistance regarding Grundfos´ products and...

  • Customer Care Coordinator, APAC

    5 days ago

    Pasig, National Capital Region, Philippines GRUNDFOS Full time ₱1,200,000 - ₱2,400,000 per year

    Hybrid- Ortigas, Pasig CityWhat is the Job all about?Are you interested in joining us as a Customer Care Coordinator for the APAC region?In this role, you will play a key part in ensuring the quality of our local complaint handling process. This includes actively participating in resolving customer complaints and driving continuous improvement initiatives to...

  • Customer Care Coordinator, APAC

    5 days ago

    Pasig, National Capital Region, Philippines Grundfos Pumps Full time ₱1,200,000 - ₱2,400,000 per year

    Customer Care Coordinator, APACHybrid- Ortigas, Pasig CityWhat is the Job all about?Are you interested in joining us as a Customer Care Coordinator for the APAC region?In this role, you will play a key part in ensuring the quality of our local complaint handling process. This includes actively participating in resolving customer complaints and driving...

  • Order Management Analyst

    1 week ago

    Pasig, National Capital Region, Philippines OutForce Inc. Full time ₱288,000 - ₱360,000 per year

    As an Order Management Analyst Contractor, you will be a critical part of the company's day-to-day and month-end close processes, reporting, and operational procedures. As a member of the Order to Cash team, the ideal candidate will be detail-oriented, organized, and a self-starter who can work independently while meeting deadlines in a fast-paced...

  • Order Management Assistant

    5 days ago

    Pasig, National Capital Region, Philippines JS Unitrade Merchandise, Inc. Full time ₱15,000 - ₱30,000 per year

    Ensures timely transition of invoices for countering and ensures accurate booking and processing of all Purchase Orders by using Oracle System and other Portal Applications provided by the customers.QUALIFICATIONS:Candidate must have a Bachelor' Degree in Business Administration/Management, Industrial Engineering, Information Technology, or any equivalent...

  • Data Order Management

    4 days ago

    Pasig, National Capital Region, Philippines OutForce Full time ₱300,000 - ₱600,000 per year

    Our client is looking for a dedicated Data Order Management that maintains good relationships with the client, team, and co-workers to be effective in carrying out the work description of the position.Job Responsibilities:Enter order data into appropriate fields, databases, records, and filesHandle numerical data accuratelySummarizing and compiling data for...