Customer Service Associate

5 days ago

Clark Freeport Zone Pampanga Philippines INTELASSIST INC. Full time ₱360,000 - ₱480,000 per year

Client:One Workforce Global Employment Type: Full-Time Employment Work Setup: 100% Onsite

Work Schedule:Night Shift (10:00 AM to 7:00 PM U.S. Eastern Time Zone)

Location: Clark, Pampanga

Salary Package: 30,000 to 40,000 PHP/Monthly

What You'll Do:

  • Respond promptly to customer inquiries over multiple channels such as phone, email, and live chat.
  • Quickly and accurately resolve customer complaints, prioritizing a low-effort customer experience.
  • Adhere to quantitative and qualitative service level objectives.
  • Keep relevant systems updated with customer information and complaint details.
  • Provide knowledgeable and accurate product information while identifying customer needs and promoting relevant offerings to drive sales.
  • Work with other teams to escalate customer issues as needed.
  • Provide the highest level of customer support and concierge services to allcurrent and future customers.

How You'll Do It:

  • Able to work in a team setting.
  • Strong, effective and professional communication (written/verbal) and interpersonal skills to deal with all levels of staff, management, internal and external contacts and customers.
  • Passionate about helping people and providing honest, transparent service to all customers and guests
  • Quick to solve problems (or see them before they arise) with a no-task-too-small mentality
  • Genuinely empathetic and approachable, able to assume positive intent
  • Ability to work autonomously and take on challenging situations, excellent decision-making, and prioritization skill

Job Requirements:

  • High school diploma or equivalent
  • Customer service and/or contact center experience required.
  • Background in e-commerce (preferred)
  • Capable of quickly learning new software systems.
  • Strong communication skills and close attention to detail.
  • Concierge mindset: You want to direct customer interactions and provide solutions.
  • Ability to focus on singular tasks for long periods of time.
  • Thrives in a fast-paced, production-focused environment.
  • Keep up with trends within the online mattress and bedding industry.
  • Ability to work overtime as needed (preferred)

WHY INTELASSIST?We grow together. We value your effort. We aim to empower you.

  • Customer Service Associate

    3 days ago

    Clark Freeport Zone, Pampanga, Philippines Lewis Personnel Management Full time ₱150,000 - ₱250,000 per year

    Kickstart Your Career with Concentrix Position: Customer Support AssociateLocations: Clark (Onsite)What We're Looking For:College graduatesStrong computer skills and basic PC knowledgeExcellent written and verbal communication skillsDetail-oriented and dependableWilling to work on rotating shifts

  • Customer Service Associate

    5 days ago

    Clark Freeport Zone, Philippines AAI Worldwide Logistics Inc. Full time ₱144,000 - ₱240,000 per year

    JOB SUMMARYThe Customer Service Associate performs a variety of support tasks, building and maintaining customers loyalty through exceptional customer servicing. Maintain and develop good business rapport with internal customers, external customers/suppliers, airlines, worldwide agents and consolidators.JOB QUALIFICATIONSCollege Graduate preferably Business,...

  • Customer Support Associate

    5 days ago

    Clark Freeport Zone, Pampanga, Philippines Lewis Personnel Management Full time

    Our Client is looking for Fresh Graduates of IT-Related courses to join their Customer Service Associate Team. (Tech Voice Accounts)Position: Customer Support AssociateLocations: Clark (Onsite)What We're Looking For:College graduates (IT Graduates)Strong computer skills and basic PC knowledgeExcellent written and verbal communication skillsDetail-oriented...

  • Customer Service Associate

    5 days ago

    Clark Freeport Zone, Pampanga, Philippines TroyCor Lighting Corporation Full time ₱150,000 - ₱250,000 per year

    Essential Duties and Responsibilities include but are not limited to the following:Provide end to end solutions for customer issues through the entire purchase lifecycle including the pre-purchase/quotation state, ordering, tracking, shipment, delivery, billing issues, returns, refunds, etc.Build strong relationships and deliver high quality customer service...

  • Customer Service Associate

    7 days ago

    Clark Freeport Zone, Pampanga, Philippines TREXAN CAREER SYSTEMS Full time ₱28,000 per year

    Customer Service Representative Location: SM Clark, Pampanga Salary Package: Up to PHP 28,000Key Highlights: Virtual hiring process – no final interview Fresh graduates and undergraduates welcome Newbie accountsRole Overview:We are seeking Customer Service Representatives to provide excellent support to our financial and telco account customers. You will...

  • Customer Service Representative

    5 days ago

    Clark Freeport Zone, Pampanga, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

    About the role Talent Outsourcing Channel Solutions' is seeking a passionate and dedicated Customer Service Representative - Financial Associates to join our team based in the Clark Freeport Zone Pampanga. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients in the finance industry.What you'll...

  • Customer Service Representatives

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines LEX iSolutions PH Full time ₱336,000 - ₱342,000 per year

    Join Our Growing Team in Clark Customer Service Representatives (Voice / Technical Support) Salary Offer: ₱28,000 – ₱28,500We are hiring Customer Service Representatives for our Clark site Whether you have technical support experience or are just starting your BPO journey, we have an opportunity for you. Available Roles1. CSR – Technical Support...

  • Customer Service Assistant

    5 days ago

    Clark Freeport Zone, Philippines AAI Worldwide Logistics Inc. Full time

    JOB SUMMARYThe Customer Service Associate performs a variety of support tasks, building and maintaining customers loyalty through exceptional customer servicing. Maintain and develop good business rapport with internal customers, external customers/suppliers, airlines, worldwide agents and consolidators.JOB QUALIFICATIONSCollege Graduate preferably Business,...

  • Customer Service Representative

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines INTERCON MANPOWER SERVICES Full time ₱324,000 - ₱432,000 per year

    We're Hiring – Customer Service Representative (SM Clark, Pampanga) Position: Customer Service Representative Location: SM Clark, Pampanga Salary Package: Up to ₱27,000 per month Perks: Competitive benefits + exciting bonusesAbout Us:We are dedicated to providing exceptional customer experiences, and we're looking for passionate and motivated...

  • customer service representative

    7 days ago

    Clark Freeport Zone, Pampanga, Philippines CORPORATE VISIONS INC Full time ₱336,000 per year

    About the role Corporate Visions Inc. is seeking a highly motivated and customer-oriented Customer Service Representative to join our growing team in Clark Freeport Zone, Pampanga. This is a full-time position offering a competitive salary of PHP 28,000 per month. As a Customer Service Representative, you will be the primary point of contact for our...