client servicing associate

1 day ago

Makati City, National Capital Region, Philippines Bank of the Philippine Islands Full time ₱150,000 - ₱250,000 per year

The Client Servicing Associate understands and delivers the after-sales needs of Classic Cash Management clients to strengthen customer relationship.

Main Responsibilities:

  • Manages service requests, inquiries, and complaints received from the mailbox, hotline/s and Contact Center accurately and efficiently within the prescribed turnaround time which includes coordination with different units to resolve concerns
  • Provides or helps facilitate resolution to technical problems
  • Assists clients in conducting troubleshooting guidelines and procedures
  • Handles administrative tasks and special projects
  • Performs other duties as may be assigned by the supervising officer

Qualifications:

  • Graduate of any 4 year Bachelor's/College Degree, preferably related to Business, Banking or Finance
  • Adept in the needed MS Office systems
  • Fresh graduates are welcome to apply
  • Willing to be assigned in Makati

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