Trainer - Mortgage/House Insurance Program (Rockwell/Ortigas) | Onsite

2 days ago

Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

Work Schedule: Onsite (Rockwell/Ortigas)

Shift: Flexible

Start Date: ASAP

Responsibilities:

  • Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
  • Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
  • Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
  • Training experienced employees on new or updated call center procedures to improve their performance.
  • Observing the daily operations of call center employees and identifying any areas of improvement.
  • Liaising with team leaders and managers to conduct on-the-job coaching.
  • Measuring the effectiveness of training sessions and preparing individual or team progress reports.
  • Creating and managing the training budget.
  • Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

Qualifications:

  • Must have experience supporting a Mortgage/House Insurance program as a Trainer
  • More than 2 years experience in training
  • Experience supporting Insurance and other programs
  • Strong facilitation skills

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