Mortgage Servicing Administrator

The role is mainly responsible in conducting detailed insurance review and overseeing all insurance-related activity on the commercial mortgage portfolio of Manulife. This role is one of the servicing duties that ensure collateral property is protected from potential loss by specific hazards or from liability exposures.

Position Responsibilities:

Collection of Insurance Policies and Certificates

• Contact Borrowers/Insurance brokers/Correspondents via email or fax to collect up-to-date insurance policies for the entire mortgage portfolio and address inadequate coverage and lapses of insurance coverage.
• Does follow-ups and escalation of unresponsive borrower to Toronto business unit.

Insurance Policies and Certificates Review

• Conducts thorough review of insurance policies and certificates to ensure validity, accuracy and compliance with the terms of mortgage document.
• Sends noncompliance notices and make sure that revised certificate will be provided which complies to our requirement to avoid lapses or inadequate coverage.
• Escalates to Toronto business unit if there are push backs, waiver request or 5 days before expiry insurance.
• Input and update insurance certificate information to Enterprise/loan management system (new and renewal insurance policy).

Reports Generation

• Responsible in generating and reviewing reports generated on a bi-monthly, monthly, and quarterly basis. These reports include Branch/Correspondent loans insurance expiration, Past due follow-up, Borrower name change, Insurance escrow, Watchlist, Carrier rating, Flood activity, No insurance, Significant insurance events. The generated reports are being used as reference for collection of insurance policies/certificates, review and monitoring overall insurance to avoid lapses.

Others

• Performs peer quality assurance review.
• And on an as needed basis, assist the Toronto business unit on handling mortgage servicing task, inquiries, and projects.
• Could assist in projects that will allow efficiency savings for Mortgage Servicing Team.
• Assist in testing system upgrade

Required Qualifications:

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Mathematics or any related course.
• At least 1-year experience in real estate finance, credit analysis or in mortgage environment
• Experience relating to technical aspects of risk management, property and casualty and financial lines insurance and claims is preferred.
• Strong computer skills including intermediate to advanced Excel proficiency and experience with database applications.

Preferred Qualifications:

• Keen attention to details.
• Excellent written and verbal communication skills. Ability to converse effectively using the English language.
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
• Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
• Candidate must demonstrate problem solving skills.
• Able to work under pressure, and well-organized
• Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid