CSR | Non voice | Virtual Hiring Process
3 days ago
What you'll be doing
- Answering customer inquiries and resolving issues through effective communication and problem-solving skills
- Providing accurate and timely information to customers, ensuring their satisfaction
- Documenting customer interactions and maintaining detailed records
- Collaborating with cross-functional teams to enhance the customer experience
- Identifying and escalating complex issues to the appropriate team members
- Actively participating in team meetings and contributing to process improvements
What we're looking for
- Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
- Strong problem-solving and critical thinking abilities to effectively address customer concerns
- Proficiency in customer service or call centre experience, preferably in a virtual or remote setting
- Familiarity with customer relationship management (CRM) systems and data entry
- A passion for delivering exceptional customer service and a commitment to continuous learning
- Flexibility to work in a virtual environment and adapt to changing customer demands
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