Supply Chain Customer Support

3 days ago


Manila, National Capital Region, Philippines SYMPHONY Full time

This Supply Chain Customer Support role focuses on customer order fulfillment and executing outbound services.

Applications from Manila and nearby provinces, such as Cavite, Laguna, and Bulacan, will be considered. However, applicants must be willing to report to the Pasay office when needed.

KEY RESPONSIBILITIES

  • Support the Branch Manager, Supply Chain Manager, Project Manager, and Vendor team members in all aspects of day-to-day operations to ensure that the day-to-day supply chain business results are achieved.
  • Ensure all material requisition orders, regular sales orders, and transfer warehouse orders are fulfilled regularly.
  • Assist, support, and provide backup coverage for all Supply Chain team members.
  • Understand and execute all Supply Chain activities such as stock take, inventory accuracy in allocation and consumption, material demand, and purchase order.
  • Assess and manage inventory levels to ensure continuity of supply.
  • Liaise with project managers, vendors, and suppliers to ensure materials availability.
  • Communicating with vendors about order status, shipping details and other concerns.
  • Respond to all vendor inquiries in a timely manner.
  • Coordinating with Operations Team in Vernon – Logistics, Shipping & Receiving, Production, and QC.
  • Communicating with Customer Support.
  • Managing excel logs, documentation, and claims.

QUALIFICATIONS

  • Graduate of any 4-yr business course
  • With at least 2 years of related experience
  • Experience in the Fast-Moving Consumer Goods or Food industry is an advantage
  • Above average written and verbal English communication skills
  • Above average proficiency in MS Excel, MS Outlook, MS Teams
  • Logical and critical thinking
  • Strong analytical skills and attention to details
  • Can work in a high-pressure environment with a high sense of responsibility and accountability
  • Willing to work in the graveyard shift
BENEFITS
  • Permanent opportunity
  • Career Growth
  • Fully remote working setup
  • Equipment provided
  • Government-mandated benefits
  • HMO
  • Night shift differentials
  • Flexible Benefit Allowance
  • Internet Allowance​


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