Client Service Associate
5 days ago
Job Summary
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
Client Specific Tasks:
- Respond to Customer Inquiries: Handle customer inquiries promptly via phone or email. Provide customer accurate information about shipments, delivery status, and any issues.
- Issue Resolution: Proactively address customer concerns related to delays, damages, or other logistics challenges. Collaborate with internal teams to find solutions.
- Order Tracking: Monitor shipments, track progress, update customers on real-time status and send customers weekly order reports. This will include the use of Cargowise software and online tracking platforms.
- Account Management: Maintain rate cards and assist in new quotes for an array of customers. Keep detailed and up-to-date records of customer requirements, complaints, and resolutions.
- Build Relationships: Foster strong relationships with clients, carriers, overseas agents.
- Continuous Improvement: Identify areas for process improvement and contribute to enhancing our customer service procedures
SKILL SPECIFICATIONS:
- Minimum of 2 years in customer service/account management in freight forwarding.
- Excellent verbal and written communication skills
- Ability to think on your feet and find creative solutions.
- Accuracy in handling documentation and tracking information.
- Collaborate effectively with colleagues across departments.
- Experience with CargoWise software and proficient in advanced Excel functionalities.
- Amenable to work in Ortigas Pasig and Cubao
- Amenable to work in any shift schedule
Job Type: Full-time
Pay: Php50, Php60,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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