Client Service Associate

3 days ago


Ortigas, Philippines Offshore Business Processing Full time

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Client Specific Tasks:

  • Respond to Customer Inquiries: Handle customer inquiries promptly via phone or email. Provide customer accurate information about shipments, delivery status, and any issues.
  • Issue Resolution: Proactively address customer concerns related to delays, damages, or other logistics challenges. Collaborate with internal teams to find solutions.
  • Order Tracking: Monitor shipments, track progress, update customers on real-time status and send customers weekly order reports. This will include the use of Cargowise software and online tracking platforms.
  • Account Management: Maintain rate cards and assist in new quotes for an array of customers. Keep detailed and up-to-date records of customer requirements, complaints, and resolutions.
  • Build Relationships: Foster strong relationships with clients, carriers, overseas agents.
  • Continuous Improvement: Identify areas for process improvement and contribute to enhancing our customer service procedures

SKILL SPECIFICATIONS:

  • Minimum of 2 years in customer service/account management in freight forwarding.
  • Excellent verbal and written communication skills
  • Ability to think on your feet and find creative solutions.
  • Accuracy in handling documentation and tracking information.
  • Collaborate effectively with colleagues across departments.
  • Experience with CargoWise software and proficient in advanced Excel functionalities.
  • Amenable to work in Ortigas Pasig and Cubao
  • Amenable to work in any shift schedule

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person



  • Ortigas, Philippines Sapient Global Services Full time ₱381,600 - ₱600,000 per year

    Easy and Fast One-day Hiring Process Earn up to 31k monthly plus more benefits We are looking for a Travel Agent Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply NowResponsibilities:Answer inquiries from clients about travel products and services.Assist clients with booking travel arrangements and...


  • Ortigas, Metro Manila, Philippines Cognitif Incorporated Full time

    : Client Services represent the first point of contact for clients needing assistance with businesses' products and services. They manage client inquiries by phone, email, online, or in person, maintain client records, and address client complaints. Their duties also include providing clients with technical product information and general...


  • Ortigas, Philippines Offshore Business Processing Full time

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningClient Specific Tasks:Respond to Customer Inquiries: Handle customer inquiries promptly via phone or email. Provide customer accurate information about shipments, delivery...


  • Ortigas, Philippines 47c397bf-68eb-45bb-bc1c-08f19eff3093 Full time ₱40,000 - ₱65,000 per year

    Role OverviewClient Services Coordinator will be the first point of contact for our clients, providing professional, friendly, and efficient support to both our team and the people we serve. You'll manage the day-to-day administration of the practice, assist with client onboarding, support workflow management, and ensure our office systems are organized and...


  • Ortigas Center, Philippines NAIS CORP Full time

    Role Overview: Client Services Coordinator will be the first point of contact for our clients, providing professional, friendly, and efficient support to both our team and the people we serve. You’ll manage the day-to-day administration of the practice, assist with client onboarding, support workflow management, and ensure our office systems are organized...


  • Ortigas, Philippines Sapient Careers MNL Full time ₱2,460,000 - ₱3,788,400 per year

    We are looking for a dedicated Call Center Agents - Travel Account as prior in our Metro Manila sitesEasy and Fast One-day Hiring Process Earn up to 31k monthly plus more benefits This is for urgent hiring, don't miss this opportunity and if you have these skills, this might be your sign to apply here at Sapient and BE PART OF A GROWING TEAM AND ENJOY...


  • Ortigas, Philippines Cycle Financing Corporation Full time

    The Fulfillment Associate supports the fulfillment process for approved loans, ensuring smooth coordination between clients, vendors, and internal teams. This role includes assisting with client communication, verifying product availability, processing contracts and payments to vendors/stores, and updating clients on the status of their appliance delivery or...

  • Sales Associate

    3 weeks ago


    ortigas pasig, Philippines The Studio Bridge Full time

    Sales Associate Sales Associate, a key role in growing our client base by identifying new business opportunities, qualifying leads, and nurturing relationships. You’ll work closely with the Sr. Account Manager to understand our services and effectively communicate our value to potential clients. This is a great opportunity for someone who thrives in a...


  • Ortigas, Metro Manila, Philippines Satellite Office Full time ₱1,200,000 - ₱2,400,000 per year

    Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.WHAT WILL BE YOUR MAIN RESPONSIBILITIES?NEW ACCOUNT SETUPParticipate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercisesONBOARDING OPERATIONAL SUPPORTConduct...

  • Sales Associate

    3 days ago


    Ortigas, Philippines JMA Jewelry Center Inc. Full time ₱240,000 - ₱360,000 per year

    JMA Jewelry has become a staple name in the Philippine jewelry industry, having crafted exquisitely-designed concepts that have sparkled countless engagements, weddings, and everyday occasions. We make fine jewelry exquisitely designed and meticulously handcrafted to sparkling perfection.We're looking to grow our team alongside people who care about our...