Client Services Executive

1 week ago

Ortigas Metro Manila, Philippines OFFSHORE BUSINESS PROCESSING INC. Full time ₱900,000 - ₱1,200,000 per year

Job Summary

  • HMO on Day 1
  • Receive promising perks and rewards
  • Experience travel opportunities
  • Get recognized for what you do
  • Achieve work-life balance
  • Improve exponentially with enhanced learning

Client Specific Tasks:

  • Respond to Customer Inquiries: Handle customer inquiries promptly via phone or email. Provide customer accurate information about shipments, delivery status, and any issues.
  • Issue Resolution: Proactively address customer concerns related to delays, damages, or other logistics challenges. Collaborate with internal teams to find solutions.
  • Order Tracking: Monitor shipments, track progress, update customers on real-time status and send customers weekly order reports. This will include the use of Cargowise software and online tracking platforms.
  • Account Management: Maintain rate cards and assist in new quotes for an array of customers. Keep detailed and up-to-date records of customer requirements, complaints, and resolutions.
  • Build Relationships: Foster strong relationships with clients, carriers, overseas agents.
  • Continuous Improvement: Identify areas for process improvement and contribute to enhancing our customer service procedures

SKILL SPECIFICATIONS:

  • Minimum of 2 years in customer service/account management in freight forwarding.
  • Excellent verbal and written communication skills
  • Ability to think on your feet and find creative solutions.
  • Accuracy in handling documentation and tracking information.
  • Collaborate effectively with colleagues across departments.
  • Experience with CargoWise software and proficient in advanced Excel functionalities.
  • Amenable to work in Ortigas Pasig and Cubao
  • Amenable to work in any shift schedule

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