Client Services Associate

4 days ago

Ortigas Metro Manila, Philippines Cognitif Incorporated Full time
: Client Services represent the first point of contact for clients needing assistance with businesses' products and services. They manage client inquiries by phone, email, online, or in person, maintain client records, and address client complaints. Their duties also include providing clients with technical product information and general assistance.

Responsibilities:

  • Provide outstanding services and ensure client satisfaction.
  • Participate in client development and retention programs.
  • Deliver product trainings and presentations to clients.
  • Address client inquiries about products and services in a timely fashion.
  • Identify new business opportunities with client contacts.
  • Analyze client concerns and work with other teams to provide immediate resolutions.
  • Develop process improvements to achieve service goals.
  • Maintain a database of current and prospective client information
  • Organize regular client meetings and teleconferences to strengthen client relationships.
  • Obtain client feedbacks and make recommendations to meet or exceed client needs.
  • Log and track all customer calls.
  • Generate client service reports for management.
  • Develop best practices to improve service quality and productivity.
  • Notify customers about new product developments and enhancements.
  • Stay up-to-date about company products and services.
  • And any other task assigned

Qualifications:

  • Bachelor's Degree. Computer Science, IT/IS or any related field
  • Fresh graduate's or 1-2 years of work experience in client services or similar role
  • Possesses a friendly, welcoming, and approachable demeanor
  • Familiarity with customer-relationship management (CRM) software programs
  • Ability to explain complex concepts in a clear, simple manner to customers
  • Strong command of written and verbal English
  • This position requires a hybrid work arrangement

Location: Ortigas, Pasig City (Hybrid Setup)

Schedule: Monday to Friday

Why Join Us?

Hybrid work setup for a perfect work-life balance

Free Rice during Lunch (Onsite)

Laptop provided

Continuous learning and growth opportunities

Work in a fun and collaborative environment

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