Client Services Associate

3 days ago

Ortigas Metro Manila, Philippines Cognitif Incorporated Full time
: Client Services represent the first point of contact for clients needing assistance with businesses' products and services. They manage client inquiries by phone, email, online, or in person, maintain client records, and address client complaints. Their duties also include providing clients with technical product information and general assistance.

Responsibilities:

  • Provide outstanding services and ensure client satisfaction.
  • Participate in client development and retention programs.
  • Deliver product trainings and presentations to clients.
  • Address client inquiries about products and services in a timely fashion.
  • Identify new business opportunities with client contacts.
  • Analyze client concerns and work with other teams to provide immediate resolutions.
  • Develop process improvements to achieve service goals.
  • Maintain a database of current and prospective client information
  • Organize regular client meetings and teleconferences to strengthen client relationships.
  • Obtain client feedbacks and make recommendations to meet or exceed client needs.
  • Log and track all customer calls.
  • Generate client service reports for management.
  • Develop best practices to improve service quality and productivity.
  • Notify customers about new product developments and enhancements.
  • Stay up-to-date about company products and services.
  • And any other task assigned

Qualifications:

  • Bachelor's Degree. Computer Science, IT/IS or any related field
  • Fresh graduate's or 1-2 years of work experience in client services or similar role
  • Possesses a friendly, welcoming, and approachable demeanor
  • Familiarity with customer-relationship management (CRM) software programs
  • Ability to explain complex concepts in a clear, simple manner to customers
  • Strong command of written and verbal English
  • This position requires a hybrid work arrangement

Location: Ortigas, Pasig City (Hybrid Setup)

Schedule: Monday to Friday

Why Join Us?

Hybrid work setup for a perfect work-life balance

Free Rice during Lunch (Onsite)

Laptop provided

Continuous learning and growth opportunities

Work in a fun and collaborative environment

  • Client Service Associate

    2 weeks ago

    Ortigas, Philippines Sapient Global Services Full time ₱381,600 - ₱600,000 per year

    Easy and Fast One-day Hiring Process Earn up to 31k monthly plus more benefits We are looking for a Travel Agent Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply NowResponsibilities:Answer inquiries from clients about travel products and services.Assist clients with booking travel arrangements and...

  • Client Service Associate

    1 week ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱900,000 - ₱1,200,000 per year

    Step into the role of a Client Service Senior Associate within our Commercial & Investment Bank (CIB) and become an integral part of our clients' success stories. As the primary point of contact, you'll build strong relationships with high-level executives, delivering tailored solutions and upholding the esteemed standards of JPMorganChase. The Client...

  • Client Accounting Services Associate/Senior Associate – Remote work, US Clients

    3 days ago

    Manila, National Capital Region, Philippines Excelsior Accounting Services Full time ₱30,000 - ₱60,000 per year

    About the Company:At Excelsior, we are dedicated to excellence, employing top-tier professionals for personalized Client Accounting and Transaction Advisory Services.Our golden rule is "happy employees make happy clients." Some of the ways our golden rule plays out include:Compensation, Benefits and Stipends - Even though we are a small company, we offer a...

  • Client Service Associate

    3 days ago

    Ortigas, Philippines Offshore Business Processing Full time

    Job SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningClient Specific Tasks:Respond to Customer Inquiries: Handle customer inquiries promptly via phone or email. Provide customer accurate information about shipments, delivery...

  • Client Service Senior Associate

    1 week ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱180,000 - ₱250,000 per year

    Step into the role of Client Service Senior Associate and leverage your expertise in data literacy and reporting analytics to transform client relationships. This position offers the chance to lead initiatives that enhance client satisfaction and service through strategic data analysis and reporting. Join us in fostering a culture of trust and driving...

  • Client Services Associate

    1 week ago

    Manila, National Capital Region, Philippines Optinizer Full time ₱400,000 - ₱800,000 per year

    The relationship you build with our clients is consultative in nature and your ability to identify their immediate and long-term needs will allow you to provide them with the right expert solutions that deliver measurable value to our clients. Your concierge approach helps retain our customers and convert them to enthusiastic advocates of our team and the...

  • Client Services Associate

    2 days ago

    Manila, National Capital Region, Philippines OptiNizer Full time ₱80,000 - ₱120,000 per year

    The relationship you build with our clients is consultative in nature and your ability to identify their immediate and long-term needs will allow you to provide them with the right expert solutions that deliver measurable value to our clients. Your concierge approach helps retain our customers and convert them to enthusiastic advocates of our team and...

  • Associate Client Service Manager

    2 weeks ago

    Manila, Philippines Empower Full time

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Associate Client Service Manager

    3 days ago

    Manila, National Capital Region, Philippines Empower Full time ₱40,000 - ₱80,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Client Services Supervisor

    2 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱1,200,000 - ₱2,400,000 per year

    Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.WHAT WILL BE YOUR MAIN RESPONSIBILITIES?NEW ACCOUNT SETUPParticipate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercisesONBOARDING OPERATIONAL SUPPORTConduct...