Client Relations Project Manager

3 hours ago

Manila, National Capital Region, Philippines FPT Software Full time $24,000 - $60,000 per year

Job Summary

As a
Project Manager/Client Relation Officer
, you will play a pivotal role in managing and coordinating projects, ensuring effective communication and collaboration with internal and external stakeholders.

You will be responsible for overseeing business-as-usual support, resolving issues, and ensuring that project milestones are met in alignment with business goals and market requirements.

Job Responsibilities

Project Management & Coordination:

  • Gather, refine, and finalize market requirements for enhancements and change requests.
  • Facilitate governance calls, daily stand-ups, and hyper-care period discussions.
  • Review, clarify, and approve Functional Specification (FS) documents.
  • Ensure proper documentation for enhancements, CRs, and governance meetings.
  • Oversee UA Testing and Sanity Testing with project teams.
  • Finalize training materials and rollout of enhancements.
  • Organize and oversee Post-Go-Live Support (PGLS) for smooth transitions.
  • Conduct field visits to gather feedback and address customer concerns.
  • Develop project documentation such as Gantt charts, one-pagers, and decks.

BAU Support and Issue Resolution:

  • Address daily issues related to systems (LE, DTT, etc.).
  • Conduct technical and impact assessments to support ad hoc business needs.
  • Respond to queries from business teams, field teams, and other stakeholders.
  • Manage the hierarchy details and data maintenance for CD Field teams and distributors.
  • Conduct technical assessments for new requirements and integrated systems (e.g., TPM, PEGA, SAP, ETOP).
  • Facilitate onboarding and knowledge transfer (KT) for new team members.
  • Provide weekly and monthly business reporting and updates to stakeholders.

Stakeholder Engagement & Communication:

  • Coordinate with market/business teams and sales teams through meetings, huddles, and immersions.
  • Align with internal teams (Development, Field Partners, CST, etc.) and provide business teams with updates on DTT.
  • Conduct governance meetings to align on project progress, issues, and resolutions.
  • Engage with internal and external stakeholders to ensure alignment with project goals.

Job Qualifications

Must-Have Skill(s) (Non-Negotiable)

  • College Graduate (preferably in IE, Management, Computer Science).
  • Experience in Project Coordination in Distributor Industry.
  • At least 1 year experience with project management tools & system integrations or any related tools (SAP, PEGA, TPM, ETOP, etc.).
  • Experience in developing training materials and conducting system training.
  • Strong experience in managing multiple projects, timelines, resources, stakeholder engagement, governance, and reporting.
  • Familiarity with SDLC.
  • Effective communication and relationship-building with internal teams and external partners.
  • Ability to address issues and provide solutions during the project lifecycle.
  • Proficient in creating reports, Gantt charts, and project decks using MS Excel & PowerPoint.
  • Ability to coordinate with cross-functional teams and manage onboarding/knowledge transfer.
  • Flexibility to adjust to changing business needs and post-go-live support.

Good-to-Have Qualification(s) (Preferred/Added Value)

  • Experience with Agile or Scrum.
  • PMP, CBAP, or Scrum Master certification.
  • Ability to refine and document market requirements.
  • Experience leading both technical and non-technical teams.
  • Experience in client-facing roles and driving business alignment.
  • Understanding of project budgeting and cost management.
  • Strong ability to present project status and strategic recommendations.

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