CSR Blended

2 weeks ago

Quezon City, National Capital Region, Philippines A & S MANPOWER RESOURCES INC Full time ₱200,000 - ₱250,000 per year

We are seeking motivated and service-driven individuals to join our team as Customer Service Representatives for a Blended Account. This role involves handling both voice and non-voice transactions, ensuring consistent, high-quality support for our customers across multiple communication channels.

Key Responsibilities
  • Manage inbound and outbound calls in a courteous, professional manner.
  • Respond to customer inquiries through chat, email, and other digital platforms.
  • Provide accurate and timely information regarding products, services, and account concerns.
  • Analyze and resolve customer issues by following established procedures and guidelines.
  • Accurately document customer interactions and updates in the system.
  • Escalate complex or unresolved cases to the appropriate teams.
  • Meet defined performance metrics, including quality, efficiency, and customer satisfaction.
  • Uphold confidentiality and comply with data protection and security policies.
Qualifications
  • High School Graduate , Senior High Graduate, or College Level/Graduate. ( Open for All )
  • Open to applicants with or without prior BPO experience; relevant customer service experience is an advantage.
  • Strong verbal and written communication skills.
  • Good analytical, problem-solving, and multitasking abilities.
  • Willing to work onsite in Alabang and open to shifting schedules, including weekends and holidays.
  • Competent in computer navigation, typing, and basic software applications.
What We Offer
  • Competitive salary package with performance incentives.
  • Comprehensive training and continuous learning opportunities.
  • Career growth and promotion pathways.
  • Health and wellness benefits (HMO and insurance).
  • A collaborative and supportive work environment.

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