Business Support Specialist

1 hour ago

Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full time ₱150,000 - ₱250,000 per year

Job Req Number: 42628

Time Type: Full Time

Summary
The Business Support Specialist is an entry level role that provides operations support by contacting branch personnel to ensure all shipment information are completely and accurately filled in the system, including maintenance of customer master file database and ensure accuracy and completeness of reports and client deliverables.

Responsibilities

  • Support various processes including, but not limited to, Order Management and other specialized client requirements based on defined work instructions
  • Monitor different Key Performance Indexes (KPIs) and helps drive branch compliance to CSOPs
  • Maintain the data integrity of Client Master Files (CMF) and Access Profiles (AP) based on prescribed formats.
  • Support the SOP validation process by following up with the applicable branches to ensure data completion and accuracy
  • Support data entry and EDI retriggering
  • Flag irregularities via the use of Non-Conformance Database (NCD)
  • Identify and support corrective/ preventive action solutions and continuous improvement initiatives
  • Train new hires and impart best practices on existing processes
  • Provide daily or weekly reports on client requests, process changes, issues, concerns, and program highlights
  • Document new and existing processes as necessary
  • Prepare internal work log report for billing purposes

Qualifications (skills, Knowledge And Abilities Required)

  • Completed at least 3 years in college
  • Proficient in the English language both oral and written
  • Knowledgeable in basic computer applications.
  • Working knowledge in Microsoft Office (Outlook, Excel, PowerPoint, Word)
  • Accurate & timely data entry skills
  • Possess excellent administrative and problem solving skills
  • Quality and process-oriented
  • Able to manage time effectively and manage multiple processes to meet targets and prioritize urgent deliverables
  • Able to handle multiple tasks and changing requirements
  • Ability to work with a diverse set of team members both locally and/or globally
  • Amenable to work in shifting schedules or as required by the business
  • With excellent interpersonal skills, positive and professional attitude
  • Ability to work independently, requires minimal supervision, and works well in a team environment
  • Effective at managing conflict and maintaining a professional demeanor even under pressure
  • Highly motivated and motivates others to create a positive working environment
  • Strong customer service mindset
  • With strong sense of responsibility, integrity, and proactivity
  • Hardworking, committed, and persistent in delivering results
  • Preferably with 6 months Freight Forwarding or Customer Service experience

DSV – Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career.

Read more

  • INVENTORY CONTROL SPECIALIST

    2 hours ago

    Paranaque City, Calabarzon, Philippines Align Business Corp. Full time ₱250,000 - ₱500,000 per year

    INVENTORY CONTROL SPECIALISTKey Roles:Inventory Monitoring & ValidationOversee inventory records to ensure accuracy between physical stock, CIN7/Business Central entries, and Finance reports.Validate all inventory-related documents (TR, PRF, RTV, etc.) before submission to Finance.Monitor daily inventory movements, including purchases, transfers, returns,...

  • Business Support Specialist

    2 weeks ago

    Paranaque City, Calabarzon, Philippines DSV Full time ₱30,000 - ₱60,000 per year

    Job Req Number: Time Type: Full TimePosition target:Account Manager works on data acquisition and data processing, delivering defined reports to the clients with the highest possible quality and correctness within the fixed time frame. Account Manager supports Junior Account Managers on daily basis and is responsible for their tasks checking. Able to work...

  • Business Support Specialist

    2 weeks ago

    Paranaque City, Calabarzon, Philippines DSV Global Transport and Logistics Full time ₱1,500,000 - ₱3,000,000 per year

    Job Req Number: Time Type: Full TimePosition target:Account Manager works on data acquisition and data processing, delivering defined reports to the clients with the highest possible quality and correctness within the fixed time frame. Account Manager supports Junior Account Managers on daily basis and is responsible for their tasks checking. Able to work...

  • IT Support Specialist

    2 weeks ago

    Paranaque City, Calabarzon, Philippines YONDU INC. Full time ₱40,000 - ₱60,000 per year

    Job SummaryThe IT Support Specialist will provide day-to-day technical assistance to employees, troubleshoot hardware and software issues, and support the maintenance of the company's IT infrastructure. The role requires basic technical troubleshooting, familiarity with Microsoft 365, and foundational knowledge of network devices such as access points and...

  • IT Support Specialist

    2 weeks ago

    Paranaque City, Calabarzon, Philippines Yondu, Inc. Full time ₱250,000 - ₱500,000 per year

    Job SummaryThe IT Support Specialist will provide day-to-day technical assistance to employees, troubleshoot hardware and software issues, and support the maintenance of the company's IT infrastructure. The role requires basic technical troubleshooting, familiarity with Microsoft 365, and foundational knowledge of network devices such as access points and...

  • Senior Application Support Specialist

    2 weeks ago

    Paranaque City, Calabarzon, Philippines f43ec0c6-3884-4abb-afcb-184daa12548a Full time ₱144,000 - ₱600,000 per year

    Senior Application Support Specialist, Enterprise Platform OperationsYou will join an agile department responsible for developing and operating modern products, in line with DSV's digital strategy. Our purpose is to generate direct business value for DSV's business divisions by building advanced end-to-end products, while drawing on state of the art Machine...

  • Senior Application Support Specialist

    2 hours ago

    Paranaque City, Calabarzon, Philippines Sysgen RPO, Inc. Full time ₱720,000 - ₱1,200,000 per year

    Role: Senior Application Support SpecialistJoin an agile, international organization responsible for developing and operating advanced, cloud-native applications. You will support products that drive significant business value and are built with modern architectures, real-time data processing, and high availability requirements.You'll work with cutting-edge...

  • Automation & Support Specialist

    2 weeks ago

    Paranaque City, Calabarzon, Philippines BruntWork Full time ₱40,000 - ₱80,000 per year

    This is a remote position. Job HighlightsContract: Independent ContractorSchedule: 9 am - 5 pm EST with 30 minutes paid break About the Role We are seeking a hands-on Automation Specialist to design, build, and manage intelligent workflows that help clients streamline operations through automation and AI-driven tools. You'll work with dynamic businesses...

  • Sales and Business Development Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines Golden TW Realty and Development Corporation Full time ₱300,000 - ₱420,000 per year

    Are you a results-driven professional with a passion for building relationships and driving business growth? We're looking for a Sales and Business Development Specialist to join our dynamic team and play a key role in expanding our market presence.Identify, research, analyze and contact potential clients to offer the company's services or productsDevelop...

  • Admin Operation Support Specialist

    2 hours ago

    Paranaque City, Calabarzon, Philippines SYSPRO Full time ₱30,000 - ₱60,000 per year

    Admin Operations Support Specialist(PLEASE READ THE QUALIFICATION NEEDED)Syspro BPO Inc. is seeking a detail-oriented and proactive Admin Operations Support Specialist to support our client's internal teams by executing daily system tasks with precision and consistency. This role is ideal for someone who thrives in structured environments, enjoys working...