Immigration Officer

2 weeks ago

Makati City, National Capital Region, Philippines Private Advertiser Full time ₱1,500,000 - ₱2,500,000 per year

Job Description:

- Oversee the immigration department to support business needs and ensure proper implementation of policy objectives and strategies

- Ensure provision of professional, timely and accurate migration advice and assistance to clients regarding visa options and other related immigration matters

- Manage workload of each Immigration Consultant and Administrator to maintain quality and promptness of service delivery

- Manage any service failures or client escalations by doing complete research and provision of action plan

- Ensure the quality survey is sent by consultant in-charge and monitoring the results of quality survey report to ensure compliance on performance standards

- Implementation of risk management procedures and reviews related reports as per company standards

- Establish and maintain relationships with team members, in country immigration teams and service providers/3rd Party Vendors to ensure delivery of best practice and quality service

- Acts as immigration policy expert and encourage knowledge sharing within the immigration team

- Provides immigration advisories and updates upon confirmation for clients and regional teams in well-timed manner

- Performs additional relevant duties as deemed necessary by the Management

Job Requirements:

- Bachelor's Degree in relevant discipline

- Five years Immigration experience including at least 3 years at a managerial level

- Experience of working in an international, matrix organization is desirable

- With extensive work experience in the global mobility and relocation industry is desirable

- Exceptional analytical, problem-solving, and decision-making skills-Organized management of work and workload to meet specified timelines

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