Immigration Processing Associate

24 hours ago

Makati City, National Capital Region, Philippines Aces Canada Immigration Consultancy Full time $104,000 - $130,878 per year

We're looking for a highly motivated Immigration Processing Associate to join our Makati-based team. While you'll work from the Philippines, you'll be on Canada office hours and play a key role in ensuring smooth, timely, and professional support for our immigration clients.

Your main goal? Help clients navigate each step of their immigration journey—from initial requirements to submission—with care, clarity, and commitment.

This is a full-time hybrid position (40 hours/week). Expect some flexibility with your days off—you may work Saturdays and take Sunday plus one other weekday off. Depending on urgent deadlines, you may occasionally be required to put in extra hours.

Key Responsibilities

You will be responsible for:

  • Providing client support via phone, email, Zoom, and other platforms
  • Learning immigration categories, requirements, and staying up-to-date with IRCC regulations
  • Coordinating with the Client Manager, clerks, and clients to complete documentation
  • Reviewing and finalizing application packages for endorsement by our Licensed Canadian Immigration Consultant
  • Drafting persuasive submission letters
  • Cross-checking client-provided documents and job descriptions
  • Acting as a positive support system—be the cheerleader clients need when they feel stuck

What We're Looking For

The ideal candidate has the following traits:

  • Excellent verbal and written communication skills (English proficiency a must)
  • Tech-savvy and comfortable working with online tools and systems
  • Detail-oriented and accurate
  • Quick and critical thinker with great problem-solving skills
  • Passionate about helping people
  • Adaptable and able to thrive in a fast-paced environment
  • Highly organized and able to juggle different tasks
  • Open to feedback, coachable, and always ready to improve
  • A team player—comfortable working in a hybrid team setup
  • Resourceful—you figure things out and get things done
  • A fast learner who's ready to hit the ground running

Perks & Benefits

  • Base Salary (depending on experience)
  • Plus: Monthly performance-based incentives and bonuses (no ceiling)
  • Paid training and continuous learning support
  • Company events and growth opportunities
  • Possibility of flexible hybrid schedule
  • Travel opportunities for top performers

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