Process Developer

Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Customer Care (Collections)
A Collections Associate would also be responsible for having and developing qualities like tact and assertion to collect late payments. A highly capable training team will be providing the product and collections procedures and governance training. Upon completion and deployment to the operations team, individual performance will be evaluated monthly based on metrices defined by the operations team.
Responsibilities

• Handle inbound and outbound calls and to respond to customer concerns through calls and being able to communicate effectively both verbally and in writing.

• Call past due accounts and collect Misc. fees (late fees, taxes etc.)

• Document all collection contact notes in the Collection Access Tools/platform for future reference

• Maintain compliance, TCPA, all process in accordance to QA Evaluation SOP

• Maintain a deep understanding of client processes and policies

• Able to sense other people's emotions and provide the answer or support based on their needs.
Qualifications we seek in you
Minimum qualifications

• Graduate (Any Discipline)

• Proficient in English Language

• Experience in consumer collections/customer service roles

• Banking domain expertise

Preferred qualifications

• Good/Excellent Phone Skills and Etiquette

• Calmness under pressure

• Shows behavior of dealing with issues in an organized and methodical approach

• Good negotiation and analytical skills

• Administrative and basic computer skills

• Ability to work with MS Word, Excel, and Access

• Ability to multi-task

• Detail Oriented

• High level of professionalism
Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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