Process Developer

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Customer Care
In this role, you will support customers in English via calls and emails.

Responsibilities

•    Receive and respond to customer calls, emails and chats; capture and verify required information 

•    Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner

•    Resolve customer issues and concerns in a professional and efficient manner 

•    Maintain accurate records of customer interactions and resolutions

•    Effectively communicate solutions and recommendations to clients

•    Stay up to date with product and service offerings to provide accurate information to customers

•    Meet or exceed established performance metrics, such as response time and customer satisfaction 

•    Meet or exceed quality assurance targets 

•    Effective Client Account Management to drive client advocacy

Qualifications we seek in you
Minimum Qualifications

•    High School or Senior High School Graduate 

•    Customer service experience, preferably in financial services 

•    Good written and verbal communication skills

•    Good numeracy and problem-solving skills

•    Ability to work in a fast-paced environment and handle a high volume of customer inquiries

•    Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude

•    Open to flexible schedule, including evenings and weekends
Preferred Qualifications/ Skills

•    Communication (written / insights synthesis and reporting in a presentation) 

•    Decision making / critical thinking.

Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.