Software Trainer

About us

Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. We offer the industry's most comprehensive software solutions, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications to manage the entire guest journey.

Agilysys acquired Book4Time in 2024, adding it to its suite of world-class hospitality technologies. It is the global leader in spa management SaaS software, serving more Forbes 5-Star-rated spas than any other solution. Agilysys Book4Time manages guest experiences at spas, international hotels, resorts, casinos, golf and private member clubs in more than 100 countries.

ALPHARETTA, GA — November 24, 2025 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software technology and services, today announced that its spa management platform Agilysys Book4Time has been named Favorite Spa Software in the 2025 Professional's Choice Awards by American Spa magazine. The award, determined by votes from spa professionals nationwide, recognizes the best-in-class technologies and solutions in the spa industry. Agilysys Book4Time is part of the Agilysys Hospitality and Leisure integrated ecosystem of best-in-class software spanning technology for property management (PMS), point-of-sale (POS), food and beverage inventory and procurement (I&P), booking, spa, golf, activities, dining, membership, and digital marketing, among others.

About the role

The Customer Onboarding Specialist ensures that Book4Time meets the client's operational requirements. Their job is to customize the software according to the client's needs and specifications and teach them how to use the software and assist in integrating other software solutions such as PMS , Credit Card Payments, Inventory or reporting extracts for specific financial systems.

You should be able to deliver training programs to educate clients on our system and best practices to enable them to achieve their business goals. You will be responsible for the full implementation process. This full-time role will involve training and supporting our customers across APAC and EMEA on our industry-leading software application for the Hospitality Wellness Industry - Book4Time.

What you'll be doing

• Collaborate with our internal teams including Sales and Customer Success to understand the business requirements, goals, and client objectives.
• Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
• Perform the initial setup and configuration of the client's account prior to account delivery, ensuring the setup addresses the client's business requirements.
• Schedule, facilitate and personalize the training program for each assigned client projects, ensuring training deliverables are met within allocated timelines.
• Deliver interactive training sessions using videoconferencing and travel onsite when required.
• Maintain constant communication with the client throughout the software onboarding process to obtain feedback and approval.
• Ensure that the internal teams and customer stakeholders are aware of key deliverables and project milestones.
• Be a well-rounded product expert to deliver a high-value consultative approach to training.
• Act as the key subject matter expert throughout the client's on-boarding journey, consulting on best practices and how-to questions.
• Assist with creating new and updating existing training materials, documentation, and videos.

• Work closely with our Technical Integration Team, working as the liaison between the customer and the Book4Time technical team.

• This is an external customer onboarding & training position. This is not an internal employee onboarding & training position.

• Successful applicants will be required to participate in a case study/technical interview as part of the interview process.
• Employees must be able to travel to our office in BGC once per week for team office days.

What we're looking for

• Proven experience as a software trainer or customer implementation specialist, ideally in Business Management / Adult Education or related fields.
• Strong technical aptitude and the ability to quickly understand and apply new software features and functionalities.
• Excellent communication and presentation skills, with the ability to explain complex topics in a clear and concise manner.
• A customer-centric approach and the ability to build rapport with clients from diverse backgrounds.
• Proficiency in project management and the ability to juggle multiple tasks and deadlines.
• Must have flexibility to work outside of standard office hours and travel for onsite training and support when required.
• High level of fluency in English.
• Have a good understanding of all the tools available: G-Suite, Teamwork, Zoom, Jira, MS Office.

What we offer

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• Supportive and collaborative work environment
• Flexible work arrangements

About Agilysys

As a hospitality solutions company, Agilysys connects with some of the most fun and interesting businesses in the world: hotels, resorts, casinos, cruise lines, restaurants, hospitals and universities. We create leading-edge technology solutions that help these companies recruit, serve and form more valuable connections with their guests.

While our corporate headquarters are in the United States, Agilysys is an international company with offices in Singapore, Hong Kong, China, Malaysia, Philippines and Australia. We have a software development center in Ramanujan IT City in Chennai, India. As our horizons expand, so do yours.

If you're excited by the prospect of joining a dynamic, fast-paced company and playing a key role in the success of our customers, we'd love to hear from you. Apply now to take the next step in your career.

[The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes].