Voip Network Engineer

1 week ago

Cebu City, Central Visayas, Philippines Vivant Full time $80,000 - $120,000 per year

We are seeking a highly motivated and experienced VOIP Engineer to join our team. The ideal candidate should have at least 3 years of relevant experience. The VOIP Engineer will be responsible for designing, implementing, and maintaining our company's voice-over-IP (VoIP) system.

About Vivant:

Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.

We help businesses eliminate outages with 100% uptime solutions that keep your business connected to your business essential tools.

We are looking for a goal-driven, highly organized individual to join our growing team.

If you are extremely organized, pay attention to smallest details, very structured in your day to day and goal-driven, welcome to Vivant, you will fit right in

A day to day life as a VOIP Support Engineer:

  • Diagnosing and rectifying SIP, RTP and PBX related voice faults
  • Managing customer and reseller faults and service requests through our ticketing system
  • Escalating faults to upstream carriers
  • Providing accurate and timely advice and issues resolution for our customers
  • Assisting customers with added moves and changes
  • Documenting processes and systems for the benefit of other team members
  • Assisting clients and partners when deploying new voice solutions
  • Mentoring and coaching team members to improve the customer experience

Table Stakes:

  • At least 24 months experience and proven knowledge of VOIP (SIP and RTP)
  • Experience using protocol analyzers for signaling and interpreting the results.
  • Moderate network knowledge and general telecommunications troubleshooting
  • Experience with Open source SIP based PBX systems (Asterisk, Freeswitch, Kamailio, Kazoo)
  • Experience with VOIP Phones such as Grandstream, Yealink, Polycom.
  • Experience with any of the following will be highly regarded:
  • · Previous ISP / MSP experience.
  • · Exposure to Managed VOIP or network environment.
  • · Previous experience building and deploying NetSapien, 3CX, PortaOne
  • · Experience with SIP based PBX Systems and equipment (Cisco, 3CX, Asterisk, Polycom, Yealink)
  • · Successful completion of SIP School
  • · Working knowledge of IP protocols, including IP addressing and subnetting as well as IP services including SMTP, FTP, HTTP, DHCP, TFTP, TELNET and SSH.

What We're Looking For:

  • Should be a motivated, self-starter who has excellent written and spoken English (you will be dealing directly with clients).
  • A team player who is customer focused and a problem solver above all else.
  • A great desire to learn and want to continuously improve.
  • A high level of trust and integrity.
  • Attention to detail.
  • The ability to work autonomously but also within a team

Be so good that you can't be ignored

If you're an experienced VOIP Engineer who enjoys working in a team, solving technical challenges, and providing top-tier service, we encourage you to apply

Join Vivant and take your career to the next level

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