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Voip Network Engineer
2 weeks ago
We are seeking a highly motivated and experienced VOIP Engineer to join our team. The ideal candidate should have at least 3 years of relevant experience. The VOIP Engineer will be responsible for designing, implementing, and maintaining our company's voice-over-IP (VoIP) system.
About Vivant:
Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.
We help businesses eliminate outages with 100% uptime solutions that keep your business connected to your business essential tools.
We are looking for a goal-driven, highly organized individual to join our growing team.
If you are extremely organized, pay attention to smallest details, very structured in your day to day and goal-driven, welcome to Vivant, you will fit right in
A day to day life as a VOIP Support Engineer:
- Diagnosing and rectifying SIP, RTP and PBX related voice faults
- Managing customer and reseller faults and service requests through our ticketing system
- Escalating faults to upstream carriers
- Providing accurate and timely advice and issues resolution for our customers
- Assisting customers with added moves and changes
- Documenting processes and systems for the benefit of other team members
- Assisting clients and partners when deploying new voice solutions
- Mentoring and coaching team members to improve the customer experience
Table Stakes:
- At least 24 months experience and proven knowledge of VOIP (SIP and RTP)
- Experience using protocol analyzers for signaling and interpreting the results.
- Moderate network knowledge and general telecommunications troubleshooting
- Experience with Open source SIP based PBX systems (Asterisk, Freeswitch, Kamailio, Kazoo)
- Experience with VOIP Phones such as Grandstream, Yealink, Polycom.
- Experience with any of the following will be highly regarded:
- · Previous ISP / MSP experience.
- · Exposure to Managed VOIP or network environment.
- · Previous experience building and deploying NetSapien, 3CX, PortaOne
- · Experience with SIP based PBX Systems and equipment (Cisco, 3CX, Asterisk, Polycom, Yealink)
- · Successful completion of SIP School
- · Working knowledge of IP protocols, including IP addressing and subnetting as well as IP services including SMTP, FTP, HTTP, DHCP, TFTP, TELNET and SSH.
What We're Looking For:
- Should be a motivated, self-starter who has excellent written and spoken English (you will be dealing directly with clients).
- A team player who is customer focused and a problem solver above all else.
- A great desire to learn and want to continuously improve.
- A high level of trust and integrity.
- Attention to detail.
- The ability to work autonomously but also within a team
Be so good that you can't be ignored
If you're an experienced VOIP Engineer who enjoys working in a team, solving technical challenges, and providing top-tier service, we encourage you to apply
Join Vivant and take your career to the next level
